Problems with our phone lines

Due to our contact centre currently working remotely we’re experiencing some technical issues that may affect the quality of the telephone line. We’re working hard to fix this and we thank you for your patience and understanding. You can still complete our contact us form or email us if you need to get in touch with us.

Corporate social responsibility

Our social purpose underpins everything we do. Every penny of profit we make is reinvested into the business to build more homes and deliver better services for our residents and local communities.

We go beyond just providing and managing homes. We run employment and training programmes, as well as supporting residents with budgeting, managing the impacts of welfare reforms, setting up bank accounts, and signposting them to other welfare and advice services. We also run many environmental improvement projects on our estates.

In 2019/20 we supported over 100 people into employment or support programmes, delivered apprenticeships, and helped people claim £800,000 in benefits they were entitled to, making a real difference to the quality of people’s lives. We spent over £460,000 improving the quality of local living environments in the communities where we work.

Our staff are able to put forward nominations for our Charity of the Year, which is them shortlisted by our Network Cares team. All staff are then able to vote for our new Charity of the Year. We work with that Chairty to raise awareness of their aims among our staff, contractors and partners, and we fundraise through a variety of events.

We've even done Charity Challenges such as the London to Paris bike ride and Yorkshire Three Peaks Challenge for St Mungo's, where we raised nearly £100,000!

Every year we organise a Giving Something Back initiative for our staff - this helps them to take advantage of their two volunteering days they receive and also helps to give back to our residents and the communities we work in. 

We've raised over £20,000 for charities close to our hearts by walking for Alzheimer's, skydiving, and raffles, and given a helping hand to food banks, Girl Guide groups, soup kitchens and more. 

Even though we're a charity ourselves, we know that smaller local charities can sometimes struggle to find funding. That's why we're proud to support local community initiatives and events, especially when they can help benefit our customers. We've donated woodland to a local school in Brondesbury, funded a homeless shelter in Bishop's Stortford and supported a soup kitchen in Brixton. 

Donating to Bishop's Stortford homeless shelter

You can find out even more about how we're supporting the communities we work in by viewing our Community Impact Brochure. 

Download Community Impact Brochure

 Community Impact brochure front cover

Charity of the Year and charity challenges
Giving Something Back
Supporting local organisations
Our Community Impact