Our customer service vision
Our vision is to provide a first class service every step of the way. We're aiming to achieve at least 90% satisfaction with our overall services by 2021Gerry Doherty, Executive Director of Customer Services
It's a big ambition but we take it very seriously. In 2017/18 our customer satisfaction rose to 87% which is above our peer group.
We're determined to keep improving and our new Customer Service Strategy will play a big role. Its five key principles will drive our approach:
- The right culture
- An accessible service
- A more personal service
- A high quality service
- An added value service.