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Our customer service vision

Every Customer Counts - we listen, we care and we aim to get it right first time, every time

Darren Levy, Executive Director of Customer Services

We listen

  • We’ll make it as easy as possible for you to contact us
  • We use your feedback to improve our services
  • We respond positively to your individual needs  

We care 

  • We’ll always be honest about what we can and can’t do
  • We’ll go the extra mile to make a positive difference
  • When things go wrong, we’ll apologise, put it right and learn from our mistakes 

We aim to get it right first time, every time 

  • We take personal responsibility to fix problems and get results
  • We always do our best to keep our promises
  • We’ll keep you informed, every step of the way