Problems with our phone lines

Due to our contact centre currently working remotely we’re experiencing some technical issues that may affect the quality of the telephone line. We’re working hard to fix this and we thank you for your patience and understanding. You can still complete our contact us form or email us if you need to get in touch with us.

How we are regulated

Like all housing associations, Network Homes is regulated by the Regulator of Social Housing.

The regulator sets standards that we are expected to meet. The standards focus particularly on the quality of our governance and on our financial viability. The regulator carries out annual assessments and other rigorous assessments of how we are managing our business. This includes checking our levels of financial risk, our rent setting and other key procedures and controls, and whether we are delivering value for money.

We welcome regulation as a useful discipline. A strong regulatory rating gives comfort to our lenders, business partners and customers.

Network Homes currently holds the highest rating possible for our governance and has a V2 rating for financial viability.

This means that in the Regulator's opinion, we manage our business well and are in a strong position financially