Our Contact Centre will be closed for training on Friday 12 August. If you have an emergency repair to report on Friday, our out of hours service will be available to help you so please call on 0300 373 3000. We will be back open as usual at 8am on Monday 15 August.

Public Board Meetings

We’re opening up some Board meetings to the public so that residents and others can attend and view how decisions are made.

Open Board meetings give residents the opportunity to have their views heard and questions answered as well as observe the decision-making process. We’ll use the information collected to support future decision-making processes at Network to strengthen trust and confidence with residents and customers. One of our strategic objectives is ‘Strengthening residents’ trust in us’.

Our other ongoing commitments are to be more open and transparent as well improve the way we communicate with residents. We’re also aiming to more to get them meaningfully involved in improving services.

Next public meeting

We held our first open Board Meeting as part of a trial in May, and we plan to hold another trial session November.

Keep an eye on this page for the next meeting.

Meeting structure

Due to the coronavirus pandemic, our public board meetings will be held remotely on Microsoft Teams

Confidential or commercially sensitive matters will be discussed at each meeting and all observers will be required to leave during this period. This is because disclosing confidential information to the public could place Board Members, Executive Directors, Network Homes or residents at risk.

 There will be two parts to our open Board meetings:

  • Part one - Non-confidential part which is open to the public and people can observe, ask questions, or make comments.  
  • Part two - Confidential part where only Board members and Executive Directors can attend with only confidential items being on the agenda.

Anyone can submit a question or comment in relation to the subject matter from the meeting agenda before Board meeting. You can access May’s Board meeting agenda below and submit any questions or comments before the meeting when you complete our register your interest form.

All questions/comments submitted will be read out at the start of each meeting and there will be 10 minutes allocated at each meeting to answer all questions/comments submitted by observers.

Please note any inappropriate/offensive questions or comments will not be recognised or accepted for Board meeting proceedings.

Meeting conduct

By inviting the public to observe our Board meetings, we will take accountability for our actions and decisions and ask attendees to do the same. It’s important observers respect the business of a Board meeting and the processes that must be followed.

We are committed to openness and transparency by conducting the non-confidential part of the meeting as much as possible which is open for the public to observe. Although held in public the Board meeting isn’t an opportunity for observers to ask questions or provide comments unless submitted before the meeting and based on the agenda.

All observers are required to follow our Code of Conduct if you wish to observe a Board meeting this includes:

  • We may refuse any application to attend if there’s evidence an observer’s purpose is to disrupt or interfere with the proper decision-making and processes of Network Homes.
  • Observers should not raise issues relating to their specific tenancy at the meeting.
  • Behaviour by any observers who break our Code of Conduct will result in you being asked to leave the meeting. Any observers asked to leave a meeting will not be permitted to attend another session.
  • Observers should treat everyone with respect including Network Homes’ staff, Board members, residents, and observers with consideration and respect for their contributions to meetings.
  • Observers must agree to leave the meeting at the end of the non-confidential ‘open’ part of the meeting when required.
Next public meeting
Meeting structure
Meeting conduct

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