Network Homes’ Aftercare team offers all of our new customers a personal and friendly service to help them settle into their new home as quickly and comfortably as possible. We are proud to offer this service in-house.
The Aftercare team sits at the heart of our development department and is dedicated to excellent customer care. The team is extensively trained and each member visits every development so they have first hand knowledge of our customers’ homes.
The Aftercare team work with nearly 1,000 new customers every year. Customers are regularly surveyed and 87% of customers in our affordable rented properties reported they were satisfied with their new home last year.
Our organisational ambition is to achieve 90%+ customer satisfaction across all services by 2021.