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Five year strategy 2018 - 2023

In pursuing our purpose of opening up possibilities for as many people as we can, we focus on four key strategic objectives:

  • Maximising growth within our resources
  • Delivering first class customer service
  • Increasing financial strength
  • Building a great organisation

Each of these objectives is linked to a specific and measurable ambition:

  • Growth: 5,000 new homes in five years
  • Customer Service: Achieving 90% overall customer satisfaction
  • Financial Strength: 35% operating margin on core social housing business
  • Great Organisation: Become a Sunday Times ‘Top 100 Company to Work For’

The Five Year Strategy details the key actions we will take to deliver these objectives and ambitions, in the context of a rapidly changing operating environment.

Download our Five Year Strategy