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Five year strategy 2018 - 2023

We are an award winning housing association who provide affordable housing to help tackle the housing crisis.

In pursuing our purpose of opening up possibilities for as many people as we can, we focus on four key strategic objectives:

  • Maximising growth within our resources
  • Delivering first class customer service
  • Increasing financial strength
  • Building a great organisation

Each of these objectives is linked to a specific and measurable ambition:

  • Growth: 5,000 new homes in five years
  • Customer Service: Achieving 90% overall customer satisfaction
  • Financial Strength: 35% operating margin on core social housing business
  • Great Organisation: Become a Sunday Times ‘Top 100 Company to Work For’

The Five Year Strategy details the key actions we will take to deliver these objectives and ambitions, in the context of a rapidly changing operating environment.

Download our Five Year Strategy