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Our five year strategy

 

In pursuing our purpose of opening up possibilities for as many people as we can, we focus on four key strategic objectives:

  • To maximise growth within our resources
  • To deliver first class customer service
  • To increase financial strength
  • To build a great organisation

Each of these objectives is linked to a specific and measurable ambition:

  • Growth: 1,000 new homes a year
  • Customer Service: Achieve 90% customer satisfaction
  • Financial Strength: Achieve £450 million in extra borrowing capacity
  • Great Organisation: Become a Sunday Times ‘Top 100 Company to Work For’

The Five Year Strategy details the key actions we will take to deliver these objectives and ambitions, in the context of a rapidly changing operating environment.

Download our Five Year Strategy