We've moved to a new Wembley Park head office - Although our reception is still closed to visitors, our new address is The Hive, 22 Wembley Park Boulevard, Wembley, HA9 0HP. Please update your records and use the new details if you need to get in touch or send any documents to us in the post. 


Our research

We’re committed to delivering high quality research that supports government and the rest of the housing sector meet more housing need.

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It’s never been more important to make the case for affordable homes, and robust evidence is the best way to do that. It’s essential housing associations have a strong voice at national, regional, and local government levels, so the interests of the people we service – our residents and our potential residents – are represented. We think it’s important not just to point out problems, but to come up with solutions. Our research reports always present ways to help fight the housing crisis.

Reuben Young, Research and Policy Manager

 Our research is done primarily by our in-house Research and Policy team.

Research we’re working on now

Is the social housing rents system fit for purpose? This report examines recent changes to government rent and welfare policy, as well as changes in the labour market and to housing associations’ financial models, all of which have affected rents in social housing. We find the rent system is failing in three ways: it is often unaffordable, it is extremely complex, and it is unfair. We assess policies that could fix these problems and make rents work better for social tenants and landlords.

We’re doing a deep investigation into the rationale behind customer satisfaction methodologies, exploring where the sector is heading in relation to strategic use of satisfaction scores.

We are in the beginning stages of research that seeks to understand the role of housing associations and look into our role as a social landlord. We will look at questions that explore what kind of role our residents want us to play and what our stakeholders want us to deliver.

Based on our residents’ feedback, we’re reviewing our consultation procedure during estate regeneration. The findings will feed into an open-access independent framework for our residents undergoing future consultations.

Making Rents Work (working title)
Customer satisfaction
What is the role of housing associations?
Estate regeneration

Our published research reports

Research debates

We've held lively panel debates on the research we've produced. Check the following video of a panel debate held in July 2020 discussing our Making land deliver report.