Our Contact Centre will be closed for training on Friday 12 August. If you have an emergency repair to report on Friday, our out of hours service will be available to help you so please call on 0300 373 3000. We will be back open as usual at 8am on Monday 15 August.

Accessibility functions on this website

We aim to make our website usable for as many people as possible so that everyone has a good experience when on our site. We completed a website accessibility audit in 2021 and made changes to our website so that it's as close to WCAG 2.0 AA standard as we can get it. We've also had ReciteMe accessibility tools on our website since 2018. Anyone using this website can use the ReciteMe accessibility tools. 

Using this website

You can:

  • Zoom in up to 200% without text spilling off the screen
  • Navigate the website using just a keyboard 

You can use the ReciteMe accessibility tools to:

  • Change contrast levels
  • Modify the font, colours, line height or spacing of text
  • Translate the website into a different language
  • Listen to the website using a screen reader 
  • Activate a ruler to guide you as you read through pages

How to access and use the ReciteMe accessibility tools

You can use the ReciteMe tools to customise your experience. To access the tools, select the 'Me Accessibility' button at the top of the page which looks like this:

Once you open up the accessibility toolbar you'll have access to the accessibility functions for this website:

Screen reader functions

Screen reader functions rewind, start and forward

Use the screen reader functions to active audio that will read the text on the page for you.

You can also use the download function to download the audio:

Screen reader function to download audio

Reading functions

REading functions showing ruler, dictionary and screen mask

Use the reading functions to support you reading the text on the page. You have:

  • a ruler to support you reading line by line
  • screen mask to focus on selected lines as you read
  • magnifier to zoom into sections
  • margins to reposition text
  • dictionary with thesaurus.

Magnify glass Margins options

Styling functions

Styling functions

Use the styling functions to:

  • Increase or decrease the font size
  • Change the colour contrast on the page.

Translation function

Use the translation function to translate the text into over 100 languages:

Translation button

Limitations on this website


Where possible we've added alternative text to our images, however we have been unable to apply this to all images.


Most of our videos do not have subtitles or audio descriptions. Where we have used third-party video content, we have not been able to control if they have subtitles or audio descriptions.

Safe Space

Together we can end domestic abuse