We use cookies to give you the best experience on our website. You can choose to consent to enabling these cookies or reject enabling them. This can be done through your browser settings. You can find out more about cookies and changing the settings on our Cookies page.


Please be aware that we are having technical problems with allpay, which we are looking into. If you wish to make a payment you will need to call 0300 373 3000 quoting your pay reference number. Sorry for the inconvenience caused.

Complaints Panel

Sometimes an official complaint is made that's not able to be resolved locally and has to be dealt with at a higher level.

When this happens we involve our residents to make sure that it’s resolved fairly.

Who can join the Complaints Panel?

To join the panel you must be:

  • A Network Homes tenant or leaseholder committed to improving our services
  • Able to listen and work as a team member, and commit to helping us deliver good service
  • Able to understand written information which may be complex (training will be provided)
  • Able to attend evening panels at least once every three months
  • Able to prepare ahead of meetings
  • Willing to go though an interview and short training course
  • Willing to commit to stay in the role for at least one year

How to get involved

Each panel meeting consists of a Board Member, an Executive Director and a resident.

We are always keen to hear from people who are interested in joining our complaints panel.  If you would like to join our complaints panel, please fill out our contact us form.

For more information please fill out our contact us form.