You can reduce the risk of fire in your home by taking the following simple steps:
- Test your smoke alarm every week.
- Make a fire evacuation plan so that everyone in your home knows how to escape.
- Be careful with candles. Keep them away from curtains, carpets, furniture, bedding and other flammable items.
- Keep matches and lighters out of the reach of children.
- Don’t leave cigarettes, pipes or candles unattended.
- Switch off the TV and other non-essential electrical equipment at the socket when not in use.
- Switch off heaters and cookers when you’re not using them.
- Don’t use or store devices that run on a gas cylinder.
- Check your cooker is turned off before you go to bed.
- Keep communal areas, fire exits and fire escapes clear of any obstructions at all times.
- Don’t prop fire doors open.
You should have at least one working alarm installed in your home.
A smoke alarm will alert you if there is a fire, improving your chances of escaping a fire unharmed.
If you don’t have a smoke alarm, please use the contact us form or phone us on 0300 373 3000.
- Alert everyone in your home.
- Phone 999 and ask for the Fire Brigade. Tell them your address and where in the building the fire is.
- If possible, close the door to any room where fire is burning.
- Close your front door as you leave.
- Use the stairs. Never use the lift.
If your flat or maisonette is being affected by fire or smoke and your escape route is clear:
- Get everyone out, close the door and walk calmly out of the building. Do not use the lift.
- Call 999, give your address, the number of your flat and state which floor the fire is on.
If there is a fire or smoke inside your flat or maisonette and your escape route is not clear:
- It may be safer to stay in your flat or maisonette until the fire brigade arrives.
- Find a safe room close the door and use soft materials to block any gaps to stop the smoke.
- Go to a window, shout “HELP, FIRE” and call 999.
- Be ready to describe where you are and the quickest way to reach you.
If there is a fire in another part of the building:
- Purpose-built maisonettes or blocks of flats are built to give you some protection from fire. Walls, floors and doors can hold back flames and smoke for 30 to 60 minutes.
- You are usually safer staying put and calling 999. Tell the fire brigade where you are and the best way to reach you.
- If you are within the common parts of the building, leave and call 999.
Those residents living in flats are subject to additional safety measures and as part of our fire risk assessments and estate inspections, we inspect all the fire doors in our properties to ensure they are safe and compliant.
Residents can help us ensure their buildings are safe by telling us if they notice any faults with fire doors by following using the 5 Step Check.
You can report faults to us on 0300 373 3000 or emailing email@example.com.
For more advice and ways to stay safe in your home, please go to the London Fire Brigade’s website.