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Problems with our phone lines

Due to our contact centre currently working remotely we’re experiencing some technical issues that may affect the quality of the telephone line. We’re working hard to fix this and we thank you for your patience and understanding. You can still complete our contact us form or email us if you need to get in touch with us.

Support paying your rent

If you are having trouble paying your rent, please contact us as soon as possible on 0300 373 3000.

It is better to deal with the problem straight away. If you let debts build up, you could be at risk of losing your home.

There are a number of ways that we may be able to help. For example:

  • setting up personal repayment plans
  • assessing if you are entitled to more benefits than you are currently receiving
  • helping you to plan your budget
  • putting you in touch with other services that can help with debt advice and support
  • exploring employment and training opportunities to raise your income.

If you're having difficulties paying your rent, we also recommend contacting Payplan for free money management advice. Call free 0800 716 239 or visit the Payplan website. 

When you signed your tenancy agreement with us, you committed to keeping your rent account in credit at all times.

If you do find yourself in arrears, we will write to you and ask you to keep your payments up to date.

If you are struggling with rent payments, the earlier you get in touch with us, the quicker we can help you. Not letting us know could result in high arrears and possibly losing your home. Please contact your income officer on 0300 373 3000.

You can also download and read our leaflet on claiming a Discretionary Housing Payment.

Extra help with your housing costs leaflet

Eviction is always a last resort. We do our best to make sure we discuss your payment options with you.

However, if you do not stick to the payment agreements we make with you, or alert us when you cannot make payments, you risk losing your home.

The following happens in the lead up to an eviction:

  • We will serve you with a Notice of Seeking/Requiring Possession
  • If you still do not clear the arrears as agreed in the time allowed, we will request a court hearing.
  • At the time of the hearing, if you have still not cleared your arrears in full, the court can grant an outright possession order and we will arrange a date for eviction.

Sometimes the possession order may be suspended if the court allows more time for you to clear your arrears.

  • If you still do not clear your arrears once a possession order has been suspended, we will ask the court to arrange an eviction and you may lose your home.

Please contact us if you need help or advice. We can refer you to other organisations that will be able to offer you extra help.

Extra help with your housing costs leaflet

I am in rent arrears. What should I do?
I have not cleared my arrears. What happens next?
What happens during an eviction?
Need help or advice?

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