Meet our apprentices
Meet our current apprentices
We have three apprentices in various departments across Network Homes who started in October 2019. Meet them below.
Shannice is a Housing Apprentice. Check out our interview video below.
Cameron Anterkyi is a Business Admin Apprentice. Check out his interview video below.
What is your role at Network Homes?
I’m the Learning and Development Apprentice. My main role is to assist the Learning and Organisational Development team in training and cultural initiatives as well as supporting the Wellbeing programme.
What are you currently working on?
I'm working in the Learning and Organisational Development team. I'm working on our wellbeing calendar and researching and planning events for staff members, starting with the launch of the Stairs Challenge. This is where employees are encouraged to use the stairs rather than the lift, in an attempt to bring physical wellbeing into their lives.
What challenges have you faced whilst working here?
One of the challenges is ensuring that all staff in the different locations are aware of perks available to them. I have been working on a solution by advertising Perk of the Week blogs on our intranet every Friday to excite staff and keep them up to date. Another challenge I've faced is transitioning from A – Levels to a work setting as it is an entirely different environment in terms of workload and responsibility.
What have you enjoyed most so far during your time here?
I've enjoyed being part of the Learning and Development Team and enjoyed the tasks I have been given. I also enjoyed our charity walk from Wembley to Whitechapel in November last year. It’s great to network with other members of staff I don’t get to see on a daily basis, especially those that work in the Hertford office.
From apprenticeship to career
Our apprentices have gone on to have careers at Network Homes. Meet former apprentice Jonathan Bussette below.
Jonathan Bussette came to Network Homes as a Housing Apprentice in September 2018 having previously worked at a gas and electricity supplier. He has since landed himself a job as a Voids and Lettings Administrator. We spoke to him about his experience.
What did you do before your apprenticeship?
I worked for an electricity and gas supplier, in a customer facing role. This involved me going into properties and reading meters.
What made you apply for Network’s apprenticeship scheme?
My previous role didn’t really have any progression and a Network Homes Apprenticeship seemed to offer more opportunities to progress.
I also wanted a career change and to experience a new challenge. On top of that I liked the idea of learning whilst working and being able to obtain the CIH Level 2 Certificate in Housing Practice.
So, is that learning on the job?
Yeah, I’ve I’d have seven hours training and coursework to do every week. I needed to complete four assignments based on my experiences working which has really helped me with my writing skills.
What did the apprenticeship involve and how long was it?
I initially spent time with the Customer Contact Centre followed by the Neighbourhood Team. During the apprenticeship I got first-hand experience listening to customer queries and providing a solution to problems such as anti-social behaviour cases and parking complaints. I also completed estate inspections and visited tenants when they had disputes with their neighbours to find out more information. Some of my more exciting days have included attending problem solving sessions with the local police and going to court for eviction cases.
Tell us about your new role as a Voids and Lettings Coordinator?
My job involves organising viewings for our property managers. I do all the relevant checks on prospective tenants to see if they are suitable for the property before they can view it. Following the viewings, I do the process of getting them signed up until they finally get the keys to their new home. To be honest I love seeing people receive the keys to a home of their own.
How has your apprenticeship helped you with your new role?
It has helped me learn about all the different aspects about working in housing along with the skills needed to provide excellent customer service. It also built up my personal confidence so that I'm really enjoying speaking to different people every day, something which I continue to do in my new role. Work really hard and develop a positive attitude and you will go far.