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Meet Jonathan Buessette - Former Housing Apprentice

Jonathan Bussette came to Network Homes as a Housing Apprentice in September 2018 having previously worked at a gas and electricity supplier. He has since landed himself a job as a Voids and Lettings Administrator. We spoke to him about his experience.

What did you do before your apprenticeship?

I worked for an electricity and gas supplier, in a customer facing role. This involved me going into properties and reading meters.

What made you apply for Network’s apprenticeship scheme?

My previous role didn’t really have any progression and a Network Homes Apprenticeship seemed to offer more opportunities to progress. I also wanted a career change and to experience a new challenge. On top of that I liked the idea of learning whilst working and being able to obtain the CIH Level 2 Certificate in Housing Practice.

So, is that learning on the job?

Yeah, I’ve I’d have seven hours training and coursework to do every week. I needed to complete four assignments based on my experiences working which has really helped me with my writing skills.

What did the apprenticeship involve and how long was it?

I initially spent time with the Customer Contact Centre followed by the Neighbourhood Team. During the apprenticeship I got first-hand experience listening to customer queries and providing a solution to problems such as anti-social behaviour cases and parking complaints. I also completed estate inspections and visited tenants when they had disputes with their neighbours to find out more information.

Some of my more exciting days have included attending problem solving sessions with the local police and going to court for eviction cases.

Tell us about your new role as a Voids and Lettings Coordinator?

My job involves organising viewings for our property managers. I do all the relevant checks on prospective tenants to see if they are suitable for the property before they can view it. Following the viewings, I do the process of getting them signed up until they finally get the keys to their new home. To be honest I love seeing people receive the keys to a home of their own.

How has your apprenticeship helped you with your new role?

It has helped me learn about all the different aspects about working in housing along with the skills needed to provide excellent customer service. It also built up my personal confidence so that I really enjoying speaking to different people every day, something which I continue to do in my new role.

Work really hard and develop a positive attitude and you will go far.