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  • Job Reference: NHRLO
  • Vacancy Area: Wembley
  • Working Hours: 35
  • Closing Date: 03/06/2020 17:00
  • Vacancy Type: Full-time/Fixed term contract
  • Salary: £32,612

Resident Liaison Officer 

Resident Liaison Officer

£32,612 per annum

12 Months FTC

35 hours per week

Wembley / Capital Way Colindale NW London

About Network Homes

We’re an award-winning housing association with over 45 years’ experience of providing affordable homes. We own and manage over 20,000 homes across London, Hertfordshire and the South East and are a sector leader amongst the G15 group of London’s largest housing associations.

We’re ambitious to continue growing and committed to strengthening trust with our residents and delivering outstanding customer service.

We foster a positive working culture because we’re passionate about our people.  Recognised as a Sunday Times 100 Employer in 2019 we have outstanding levels of engagement amongst our people. And we’re focused on becoming even smarter, better, faster and stronger with our digital transformation programme as we move into our brand new, modern, stylish offices at the end of April 2020.

About the role

Are you a housing professional looking for a new challenge?

We are currently on the lookout for a Resident Liaison Officer to join our team on a 12 months Fixed Term Contract.

The role will be looking at addressing our façade works on Capital Way, Colindale. Our current RLO’s are managing a number of long-term and short-term decants and with the additional residents moving in we now require an additional RLO resource to help assist with this entire process. Your primary responsibility will be to manage the resident interface on the façade works.

You will be involved with getting stuck into briefing sessions and/or drop in sessions so our residents are able to understand how and when the works will take place as well as what the impact will be on their day to day lives. Their will be queries to resolve as and when they come in.

You will take joy from working in a customer facing role, showing empathy and care whilst dealing with our residents and have experience of decanting in a regeneration setting.

This is a great opportunity to make a difference in what is a very challenging time for all.

Please note, all interviews will be taking place via MS Teams due to the Coronavirus situation & this role requires a clean driver’s license with access to a car insured for business purposes and an enhanced DBS check.

If you are looking for your next challenge, we would love to hear from you!

Rewards and Benefits

We’re committed to making Network a really great place to work. As well as offering a positive culture we offer a generous pay and benefits package, some of which are listed below:

  • 27 days annual leave – plus an extra day for every year of service
  • Ability to buy or sell up to five days annual leave per year
  • Enrolment into our pension scheme, with competitive contribution rate
  • Flexible and agile working
  • Season ticket loan
  • Health & Wellbeing benefits
  • Perkbox – offering loads of discounts in popular restaurants/movie tickets/gym etc.

We really care about personal development so this role will offer an excellent opportunity for you to develop your career, but also to make a real impact and difference to the service we provide to our customers. If you’re interested, please apply now!

Closing date: Wednesday 3rd June 2020


More about working at Network Homes

Download role profile

Download Equal Opportunities Form

If you would like to discuss the role further, please contact us on Please ensure that you read the important information and FAQs for candidates prior to completing your application. 

Please apply by sending filling out the form below and attaching your updated CV, cover letter and completed Equal Opportunities formensuring that you quote the Reference Number and Job Title.

By completing the form below you're giving your consent for Network Homes to contact you regarding this matter. Your data will only be used for this purpose and we'll notify you if it's used for any different unrelated purposes. You can withdraw your consent at any time by emailing For more information on consent please visit our consent page and to learn  how we handle your data please see our privacy statement.

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