Our culture
Network Homes believes culture is everything and we work really hard to create a positive, can-do, solution focussed culture.
We look for the following qualities in all our employees:
- Hungry – We work hard to ensure Network Homes succeeds in its mission.
- Embrace everyone - Everyone is different and we value people’s individuality.
- Accountable – We take personal ownership and responsibility to get things done.
- Respectful – We show empathy and respect to our colleagues and residents.
- Together – We work together as one team to have a positive impact.
Customer service training
We run training seminars to help you deliver the best possible customer service through mindset, language and actions. This is based on the work of Mary Gober International - an expert in the field of employee engagement, business relations and customer satisfaction. The Mary Gober approach provides a proven template and tools, allowing staff to notice a positive change in the impact of their communication.
Consulting with colleagues
We're committed to listening to and creating a great environment for our people as well as our residents. Having a team of talented and motivated individuals across Network Homes is key to the services we deliver for residents.
Our Leadership team regularly work with a group of 12 elected staff representatives, known as the Information and Consultation Committee (ICC), to:
- Seek feedback on changes and policies, from and for a diverse organisation
- Share people engagement ideas and ideas to navigate challenges
- Communicate effectively by focussing on regular and proactive sharing of information
Our people’s voice has been recognised in this way since 2014 with a direct link to our Board and People, Governance and Culture Committee being created in April 2020 by creating a role for a staff committee member.
