Our response to coronavirus (COVID 19)
Updated 25 February 2022
This section contains advice and information for residents on coronavirus (COVID-19)
We're following government guidelines and advice to ensure your safety when we deliver our services. Please read the updates on the pages in this section for specific service information.
Reception at main offices
Our receptions at The Hive in Wembley and Ware Road in Hertford are open for appointments only. It’s important we keep you and our staff safe so we can only offer a small number of appointments each day. Please do not come to the office if you have not booked an appointment as we will not be able to put the necessary safety measure in place, in time to see you. If you need to speak to a member of staff in person and would like to book an appointment, please contact our Customer Service Centre on 0300 373 3000 and we will see how we can help.
As well as limited appointments we continue to offer a range of contact options including:
- Our phone service on 0300 373 3000
- Email firstname.lastname@example.org
- Text 07532 439439
- Twitter at @asknetworkhomes
- Facebook @networkhomesuk
- My Network Homes online account where you can access your rent account, ask use questions, request a repair and report anti-social behaviour. For more information, please check out the My Network Homes page on our website.
Repairs and maintenance service
We are operating our regular repairs service so you can raise non-emergency repairs as usual.
We also continue to deliver our compliance and servicing programmes to a high standard. We have built additional flexibility into our process to allow for self-isolation and illness. Our contractors will follow the necessary government guidance for working safely in your home throughout the course of their visit.
Please remember that Network Homes has landlord obligations to deliver compliance. If residents do not allow us access for compliance inspections then we are still seeking permission to access properties through the Courts. This is a last resort and if you have concerns we urge you to contact us to agree alternative arrangements.
While we are committed to delivering our repairs, maintenance and compliance service, our priority is keeping our residents, colleagues and contractors safe during this period. If you have tested positive or are displaying Covid-19 symptoms and we're due to visit your home, please let us know before the visit by calling us on 0300 373 3000.
To find out about our repairs and maintenance service or report a repair, please see the repairs and maintenance section of our website.
Viewings and lettings
The government updated its guidance, in collaboration with Public Health England, to social landlords and local authorities on how to manage their allocation and lettings processes. Government (COVID-19) regulations make it clear that people who wish to move home can do so while also ensuring public safety and protection of vulnerable people. We advertise our social rent homes with the local councils who have also opened their lettings service.
If you're interested in one of our Intermediate, SmartRent or London Living rent properties, all face to face viewings on hold. Virtual viewings are available and links to virtual tours can be found on our property adverts.