Coronavirus (COVID-19) - General service updates

You can find our general service updates on this page.

Updated 19 May 2020 

Repairs service

At 8.30pm on Monday 23 March 2020, the Government announced that people are required to stay home, except for very limited purposes. We’re following the Government instructions and as a result we will stop non-emergency repairs until further notice. If you had a non-emergency repair scheduled, this will no longer take place and we’ll be in contact with you once our repairs service is back to normal. Please note, this means, we’re also not booking any new appointments for non-emergency repairs at this time as we need to prioritise emergency repairs only.

Read more about our repairs service during this time

Reception closure

To help reduce the spread of coronavirus, our reception will be closed until further notice. We will let you know when they are open again. You can still contact us by phone on 0300 373 3000, email at, social media or using our website contact us form

Closing our playgrounds

The Prime Minister announced on Monday 23 March that playgrounds should close as part of increased measures to combat the spread of coronavirus. So, we are taking steps to close playgrounds on our estates until the situation improves. It’s difficult to maintain social distancing in playgrounds so we’re doing this to help protect everyone’s health. Parks will remain open at this stage.

Viewings and lettings

The government updated its guidance, in collaboration with Public Health England, to social landlords and local authorities on how to manage their allocation and lettings processes. The new government (COVID-19) regulations now make it clear that people who wish to move home can do so while also ensuring public safety and protection of vulnerable people. As a result, we’ll follow the government’s guidance and begin advertising and letting our social rent homes again with the local councils who have also decided to open their lettings service

If you're interested in one of our Intermediate, SmartRent or London Living rent properties, all face to face viewings on hold. Virtual viewings are available and links to virtual tours can be found on our property adverts.

Read more about the update on lettings and viewings