Coronavirus (COVID-19) - General service updates
You can find our general service updates on this page.
Updated 16 September 2020
Our receptions at The Hive in Wembley and Ware Road in Hertford are reopening on 21 September 2020 for appointments only. Check out the news section for information on how to book an appointment.
You can still contact us by phone on 0300 373 3000, email at email@example.com, social media or using our website contact us form.
We've made a few changes to some of the services our Neighourhood Team deliver and we're restarting some of the services that were put on hold at the start of coronavirus.
Services we're restarting:
- From 22 June - estate inspections
- From 23 June - mutual exchanges
- From June - we'll be trialling holding resident meetings online using Microsoft Teams.
Services we've temporarily changed:
- Anti-social behaviour
- Tenancy Successions and Assignments.
We've restarted our regular repairs service so you can now raise non-emergency repairs again. At the end of June, our contractors got in touch with residents who's repairs were put on hold due to coronavirus to offer an appointment for the repair. Due to the number of repairs we’ve had to postpone because of lockdown, it could take up to 8 weeks for the contractor to complete the repair, depending on the nature of the issue.
Closing our playgrounds
The Prime Minister announced on Monday 23 March that playgrounds should close as part of increased measures to combat the spread of coronavirus. So, we are taking steps to close playgrounds on our estates until the situation improves. It’s difficult to maintain social distancing in playgrounds so we’re doing this to help protect everyone’s health. Parks will remain open at this stage.
Viewings and lettings
The government updated its guidance, in collaboration with Public Health England, to social landlords and local authorities on how to manage their allocation and lettings processes. The new government (COVID-19) regulations now make it clear that people who wish to move home can do so while also ensuring public safety and protection of vulnerable people. As a result, we’ll follow the government’s guidance and begin advertising and letting our social rent homes again with the local councils who have also decided to open their lettings service
If you're interested in one of our Intermediate, SmartRent or London Living rent properties, all face to face viewings on hold. Virtual viewings are available and links to virtual tours can be found on our property adverts.