Coronavirus (COVID-19) - How you can help

In the interest of everyone’s safety, please tell us if you’re currently self-isolating or have been confirmed as having coronavirus so we can better support you with your query and be best prepared if we need to visit your property to carry out repairs. You can contact us by phone between 8am and 6pm Monday to Friday by calling 0300 373 3000 or email us at

The Government also identified a small number of people with specific medical conditions who they are advising to shield themselves from wider contact for 12 weeks. People in this category should have received a letter from the NHS by Sunday 29 March. You can read more information about it on the website here. If you fall into this group please let us know now so we can log this on our system and maintain your shielding from the virus.

Advice on coronavirus