We've moved to a new Wembley Park head office - Although our reception is still closed to visitors, our new address is The Hive, 22 Wembley Park Boulevard, Wembley, HA9 0HP. Please update your records and use the new details if you need to get in touch or send any documents to us in the post. 


Support for older and vulnerable residents - National services

This page contains national organisations that can support you during the coronavirus outbreak. You can view details on these organisations by clicking on the drop downs below.

You can also download a list here.

Some Age UK branches are delivering groceries and medicines.

Call 0800 6781602 (see your area pages for contact details of local branch)

Citizens Advice provide guidance on what you can do if the coronavirus affects your work or benefits.

They also give advice on debt and money.

Call 03444 111 444 (see your area pages for contact details of local branch).

LGBT+ Domestic Abuse Helpline

Call 08009995428.

Support for people classed as extremely vulnerable who are ‘shielding’.

Call 0800 028 8327.

Domestic abuse and violence.

Call 0808 8010 327.

Refugee, asylum and immigration support.

Call 0808 8010 503.

Mental Health support.

Call 0300 123 3393.

Financial advice.

Call 0800 138 7777.

Financial advice.

Call 0808 808 4000.

Domestic abuse and violence.

Call 0808 2000 247.

Support for children.

Call 0808 800 5000.

Free debt advice and debt management plans 0800 280 2816 (Mon to Fri 8am-8pm Sat 9am-3pm).

Telephone companionship for older people.

Call 0800716543.

Prioritising vulnerable people for home deliveries.

Vulnerable persons careline: 0800 052 5500.

Mental health support 116 123

Free debt advice.

Call 0800 138 1111.

Trussell Trust (food bank) Can provide an emergency food parcel with three days’ worth of food. Contact local branch to obtain a food voucher. Some local branches are delivering parcels. 01722 580 180 (see local authority below for contact details of local branch)

Welfare benefits.

Call 0800 328 5644.

Age UK
Citizens Advice
Government vulnerable people hotline
Mens Advice Line
Migrant Help
Money Advice Service
National Debtline
National Domestic Abuse Helpline
Pay Plan (debt agency)
Step Change (debt agency)
Trussell Trust (food bank)
Universal Credit (DWP)

Last updated 21 April 2020