Support for older and vulnerable residents - London

London wide

  • On Hand - Match a volunteer with an older person for collecting shopping and medicine, and befriending calls  - 0203 488 2912 
  • YMSN (Young Mothers Support Network)
  • East End Energy Fit - Helps Londoners on low income fuel poverty, helps apply for supplier discounts, assistance purchasing essential household items - 020 8709 9745

In your borough

You can view the services available in your London borough by clicking on the dropdowns below. You can also download a list here.

Council services

  • Barking and Dagenham website
  • Adult Social Care Intake team (support extremely vulnerable people with delivery of shopping and medication) - 020 8227 2915

Other services

Council services

  • Barnet Council website
  • Families & Young People’s Information Service – 020 8359 7998
  • Adult Social Care (advice and information about adult social care services and safeguarding alerts) – 020 8359 5000
  • Benefits Inquiries - 020 8359 2000

Other organisations

Council services

  • Bexley Council website
  • Bexley Coronavirus helpline - 020 3045 5398
  • Children’s safeguarding – 020 3045 5440 / 020 8303 777 / 020 8303 7171

Other organisations

Council services

  • Brent Council website
  • Welfare Assistance Team (to request a food bank voucher) – 0208 937 5796
  • Adult social care (for support at home) – 020 8937 4300
  • Vulnerable people (Wellbeing duty phone line) – 020 8937 6589
  • Safeguarding adults – 020 8937 4098
  • Free hot meals (hot meals delivered) - 020 8937 6792
  • Emergency childcare (for vulnerable children or children of key workers) – 020 8937 3010
  • Children at Risk – 020 8937 4300

Other organisations

  • Mutual Aid Brent (Volunteers throughout Brent who can help with food shops/deliveries, pick up prescriptions, walk pets, and speak over the phone for company) - Alperton (07860123494), Wembley Central (07436704517), Dudden Hill Lane (07484 859911), Willesden Green (07956 808355), Sudbury (07972667584), Preston (07725 881428), Queen’s Park (qpmutualaid@gmail.com), Dollis Hill (0208 914 7891), Mapesbury (07311 428 653), Welsh Harp (03300431787), Kingsbury (07721233050)
  • Alperton Community Support (delivering food) – 020 8937 6589 
  • 24 hour Domestic Abuse Helpline – 0800 2000 247
  • Childline – 0800 1111
  • Mens Advice Line (male victims of domestic violence)– 0808 801 0327
  • Brent Citizens Advice – 0208 8438 1249
  • Brent Food Bank – 07854 585660
  • Brent Resident Support Fund - Grant/interest free loan for Brent residents effected by Covid-19
  • The Brent Centre - Offers wellbeing support to young people in Brent - 0207 328 0918
  • Age UK Brent – 020 8756 3040

Council services

  • Bromley Council website
  • Bromley COVID-19 assistance helpline - 020 8313 4484 
  • Council tax and benefits - 0300 303 8670  
  • Social care (adults) – 020 8461 7777 
  • Children’s referral and assessment team – 020 8461 7373 

Other organisations

Council services

  • Camden Council website
  • Camden Council coronavirus support line - 020 7974 4444
  • Support to manage money/debt – 020 7974 4444
  • Adult Social Care (if residents receive care arranged through the Adult Social Care programme) – 020 7974 4000

Other organisations

  • City of London Corporation website
  • Coronavirus helpline - 020 7606 3030
  • Benefits Team - 020 7332 3937
  • Adults Social Care Team (adults at risk) – 020 7332 1224
  • Children Duty Team (concerned about an adult or young person) – 020 7332 3621
  • Help for people self-isolating – 020 7606 3030

Council services

  • Croydon Council website
  • Coronavirus helpline - 020 8604 7787
  • Shopping Bus (door-to-door shopping service for over 60s in Thornton Heath) - 020 8684 3719
  • Adult social care (reporting abuse of an adult)– 020 8726 6500
  • Children at risk (concerned about a child) – 020 8255 2888
  • Dementia services – 020 8726 6500
  • Domestic abuse support – 020 8688 0100
  • Support for vulnerable residents – 020 8604 7787
  • Benefits advice – 0800 731 5920
  • Money advice – 07742 405 363 / 07740 545 236
  • Food vouchers – 020 8604 7226

Other organisations

Council services

  • Ealing Council website
  • Ealing Council help for residents - 020 8825 7170
  • Maximising Income for over 60s – 020 8567 8017
  • Pension Service – 0800 731 7898
  • Social care Advice and Referral Centre (if residents feel they would benefit from social care input) – 020 8825 8000

Other organisations

Council services

  • Enfield Council website
  • Money Advice Service – 0800 138 7777
  • Social Care Emergency Duty Team (out of hours intervention for vulnerable adults and children) - 020 8379 1000
  • Children’s safeguarding (child protection concerns) – 0208 379 5555

Other organisations

Council services

  • Greenwich Council website
  • Vulnerable adults (volunteers to collect and deliver prescriptions, deliver essential food packages and connect residents to local community services) – 0800 470 4831
  • Children’s services – 020 8854 8888 (emergencies) / 020 8921 3172 (referral team)
  • Welfare Rights – 020 8921 3333

Other organisations

Council services

  • Hackney Council website
  • Money Advice Service – 0300 500 5000
  • Hackney Service Centre (if residents need help in preparing their meals) - 020 8356 6262
  • Coronavirus helpline – 020 8356 3111 

Other organisations

Council services

Other organisations

Council services

  • Haringey Council website
  • Benefits – 0845 377 0002 (Highgate) / 020 8365 5200 (Tottenham) / 020 8899 3200 (Wood Green)
  • Domestic abuse – 020 8888 5362
  • First Response Team (concerns about an adult being abused) – 020 8489 1400
  • Children’s care service – 020 8489 4470 / 020 8489 0000 (emergency/out of hours)

Other organisations

Council services

  • Harrow Council website
  • Council Coronavirus Hotline Number for vulnerable people – 0208 901 2698
  • Adult social care support line (providing support to adults with physical or learning disabilities, or physical or mental illnesses) – 0208 901 2680
  • Children’s safeguarding (if you are worried about a child’s welfare) – 07968 485704

Other organisations

Council services

  • Havering Council website
  • Local councillors helping with food delivery – 01708 341 081
  • Coronavirus helpline (help with care, lack of supplies including food and medication) – 0800 368 5201
  • Adult Social Services Team (the elderly, frail people, those with learning or physical disabilities, people with health issues and people with mental health needs) - 01708 433 550
  • Child Protection Team – 01708 433222
  • Housing Benefit – 01708 433996

Other organisations

Council services

  • Hillingdon Council website
  • Help with food shopping and delivering prescriptions – 020 3949 5786
  • Adult safeguarding services – 01895 556633
  • Children’s safeguarding – 01895 250 975

Other organisations

Council services

  • Hounslow Council website
  • Adult social care (adults at risk of abuse) – 020 8583 3100
  • Children’s care (if you are worried about a child) – 020 8563 6600
  • Hounslow council urgent support - 020 7084 9697

Other organisations

Council services

  • Islington Council website
  • We Are Islington helpline (help for vulnerable people) – 020 7527 8222
  • Safeguarding Access and Advice Team – 020 7527 2299 (adults/children)
  • Multiple Debt Team – 020 7527 6161

Other organisations

Council services

Other organisations

Council services

  • Kingston Council website
  • Council COVID-19 helpline - 020 8547 5000
  • Adult safeguarding – 020 8547 5005
  • Single Point of Access Team (children’s welfare) – 020 8547 5008
  • Out of Hours Social Worker – 020 8770 5000

Other organisations

Council services

  • Lambeth Council website
  • Lambeth coronavirus helpline - 020 7926 2999
  • Employment support and advice – 0207 926 0500
  • Welfare, advice on money, debt, benefits, foodbank vouchers – 020 7346 6800
  • Domestic violence – 020 7733 8724

Other organisations

Council services

Other organisations

Council services

  • Merton Council website
  • Local Welfare Support Scheme (help for vulnerable households if there is a health and safety risk) – 020 8274 4908
  • Merton Child and Adolescent Mental Health Service – 0800 292 2505 / 020 8254 8061

Other organisations

Council services

  • Newham Council website
  • Council support for vulnerable people (delivering food and medicines, befriending calls) - 0208 430 2000
  • Newham Benefits service – 020 8430 2000

Other organisations

Council services

  • Redbridge Council website
  • Volunteers supporting vulnerable people – 020 8553 1004
  • Emotional Well Being and Mental Health Service (formerly CAHMS) - 0300 555 1182 / 0300 300 1618
  • Redbridge Advice Network (financial support) – 07786 616680

Other organisations

Council services

  • Richmond Council website
  • Concerns/questions about coronavirus (particularly elderly and vulnerable people) – 020 871 6555 (Richmond and Wandsworth Community Hub)

Other organisations

Council services

  • Southwark Council website
  • Vulnerable people support (residents who don’t have people to help with the delivery of supplies) – 020 7525 5000

Other organisations

Council services

  • Sutton Council website
  • Council helpline for vulnerable persons - 020 8770 5000
  • Extremely vulnerable persons hotline – 0208 770 5000
  • Children, Babies and Family support – 020 8770 6001 / 020 8647 6501 (Homestart Sutton)

Other organisations

Council services

  • Tower Hamlets Council website
  • Healthwatch Tower Hamlets (Provide information and direct people to health and social care services in the borough) – 020 8223 8922 / 0800 145 5343
  • Fair Finance (provide welfare benefit advice) - 0203 4775 8811

Other organisations

Council services

Other organisations

Council services

  • Wandsworth Council website
  • Wandsworth Community Hub (council service - help residents who need support to access medical care and food supplies) – 0208 871 6555

Other organisations

Council services

  • Westminster Council website
  • Westminster Connects (council programme to co-ordinate volunteers to help vulnerable people) - 020 7641 1222

Other services

Barking and Dagenham
Barnet
Bexley
Brent
Bromley
Camden
City of London
Croydon
Ealing
Enfield
Greenwich
Hackney
Hammersmith and Fulham
Haringey
Harrow
Havering
Hillingdon
Hounslow
Islington
Kensington and Chelsea
Kingston upon Thames
Lambeth
Lewisham
Merton
Newham
Redbridge
Richmond upon Thames
Southwark
Sutton
Tower Hamlets
Waltham Forest
Wandsworth
Westminster

Last updated 25 February 2021