Support for older and vulnerable residents - London

London wide

  • On Hand - Match a volunteer with an older person for collecting shopping and medicine, and befriending calls  - 0203 488 2912 

In your borough

You can view the services available in your London borough by clicking on the dropdowns below. You can also download a list here.

Council services

  • Adult Social Care Intake team (support extremely vulnerable people with delivery of shopping and medication) - 020 8227 2915

Other services

  • Barking and Dagenham Citizens Alliance Network (support with picking up shopping and medication) - 020 825 3000
  • Al-Madinah Mosque (shopping and urgent supplies) - 020 8748 852615
  • Age UK Barking (help with shopping) – 0208 220 6000
  • Money and debt help – 020 8227 2927 or 020 8724 2115
  • Debt advice – 0800 138 1111 (StepChange)
  • Barking and Dagenham Citizens Advice – 020 8594 6715
  • Dagenham Food Bank – 020 8595 0122
  • Barking Food Bank – 020 8617 0660

Council services

  • Families & Young People’s Information Service – 020 8359 7998
  • Adult Social Care (advice and information about adult social care services and safeguarding alerts) – 020 8359 5000
  • Benefits Inquiries - 020 8359 2000

Other organisations

  • High Barnet Good Neighbours (help with delivery of shopping and medication to older people) - 020 8441 5678 (opening hours are 10am – 3pm Mon – Fri)
  • Age UK Barnet (help with delivery of shopping and medication to older people) – 020 8203 5040
  • Families & Young People’s Information Service – 020 8359 7998
  • Adult Social Care (advice and information about adult social care services and safeguarding alerts) – 020 8359 5000
  • Benefits Inquiries - 020 8359 2000
  • The Trussell Trust Food Bank – 07716 890 535
  • Barnet Citizens Advice– 0300 456 8365

Council services

  • Bexley Coronavirus helpline - 020 3045 5398
  • Children’s safeguarding – 020 3045 5440 / 020 8303 777 / 020 8303 7171

Other organisations

  • Bexley Citizens Advice – 01332 517 150
  • Bexley Food Bank – 07932 431 350
  • Age UK Bexley – 020 8300 0883

Council services

  • Welfare Assistance Team (to request a food bank voucher) – 0208 937 5796
  • Adult social care (for support at home) – 020 8937 4300
  • Vulnerable people (Wellbeing duty phone line) – 020 8937 6589
  • Safeguarding adults – 020 8937 4098
  • Free hot meals (hot meals delivered) - 020 8937 6792
  • Emergency childcare (for vulnerable children or children of key workers) – 020 8937 3010
  • Children at Risk – 020 8937 4300

Other organisations

  • Mutual Aid Brent (Volunteers throughout Brent who can help with food shops/deliveries, pick up prescriptions, walk pets, and speak over the phone for company) - Alperton (07860123494), Wembley Central (07436704517), Dudden Hill Lane (07484 859911), Willesden Green (07956 808355), Sudbury (07972667584), Preston (07725 881428), Queen’s Park (qpmutualaid@gmail.com), Dollis Hill (0208 914 7891), Mapesbury (07311 428 653), Welsh Harp (03300431787), Kingsbury (07721233050)
  • Alperton Community Support (delivering food) – 020 8937 6589 
  • 24 hour Domestic Abuse Helpline – 0800 2000 247
  • Childline – 0800 1111
  • Mens Advice Line (male victims of domestic violence)– 0808 801 0327
  • Brent Citizens Advice – 0208 8438 1249
  • Brent Food Bank – 07854 585660
  • Age UK Brent – 020 8756 3040

Council services

  • Bromley COVID-19 assistance helpline - 020 8313 4484 
  • Council tax and benefits - 0300 303 8670  
  • Social care (adults) – 020 8461 7777 
  • Children’s referral and assessment team – 020 8461 7373 

Other organisations

  • Bromley Citizens Advice – 0300 330 9039 
  • Bromley Food Bank – 07876 809 430 
  • Age UK Bromley – 020 8315 1850 

Council services

  • Camden Council coronavirus support line - 020 7974 4444
  • Support to manage money/debt – 020 7974 4444
  • Adult Social Care (if residents receive care arranged through the Adult Social Care programme) – 020 7974 4000

Other organisations

  • Camden Citizens Advice – 0300 330 1157
  • The Trussell Trust Food Bank – 020 7387 4551
  • Chalk Farm Food bank – 020 7483 3763
  • Age UK Camden (Nutrition and Wellbeing resilience package, which includes emergency food parcels) – 020 7239 0400
  • Coronavirus helpline - 020 7606 3030
  • Benefits Team - 020 7332 3937
  • Adults Social Care Team (adults at risk) – 020 7332 1224
  • Children Duty Team (concerned about an adult or young person) – 020 7332 3621
  • Help for people self-isolating – 020 7606 3030

Council services

  • Coronavirus helpline - 020 8604 7787
  • Shopping Bus (door-to-door shopping service for over 60s in Thornton Heath) - 020 8684 3719
  • Adult social care (reporting abuse of an adult)– 020 8726 6500
  • Children at risk (concerned about a child) – 020 8255 2888
  • Dementia services – 020 8726 6500
  • Domestic abuse support – 020 8688 0100
  • Support for vulnerable residents – 020 8604 7787
  • Benefits advice – 0800 731 5920
  • Money advice – 07742 405 363 / 07740 545 236
  • Food vouchers – 020 8604 7226

Other organisations

  • Croydon Citizens Advice – 0300 330 9095
  • The Trussell Trust Food Bank – 020 8686 5664
  • Age UK Croydon – 020 8683 7100

Council services

  • Ealing Council help for residents - 020 8825 7170
  • Maximising Income for over 60s – 020 8567 8017
  • Pension Service – 0800 731 7898
  • Social care Advice and Referral Centre (if residents feel they would benefit from social care input) – 020 8825 8000

Other organisations

  • Befriend: Shopping and telephone befriending for older people - 020 8434 3635
  • Ealing Citizens Advice – 0300 012 5464
  • Ealing Food bank – 020 8840 9428
  • Age UK Ealing – 020 8567 8017

Council services

  • Money Advice Service – 0800 138 7777
  • Social Care Emergency Duty Team (out of hours intervention for vulnerable adults and children) - 020 8379 1000
  • Children’s safeguarding (child protection concerns) – 0208 379 5555

Other organisations

  • Enfield Citizens Advice – 0300 330 1167
  • North Enfield food bank – 07826 542 119
  • Age UK Enfield – 020 8375 4120

Council services

  • Vulnerable adults (volunteers to collect and deliver prescriptions, deliver essential food packages and connect residents to local community services) – 0800 470 4831
  • Children’s services – 020 8854 8888 (emergencies) / 020 8921 3172 (referral team)
  • Welfare Rights – 020 8921 3333

Other organisations

  • Greenwich Citizens Advice – 0300 330 9096
  • Age UK Greenwich - 020 8315 1850

Council services

  • Money Advice Service – 0300 500 5000
  • Hackney Service Centre (if residents need help in preparing their meals) - 020 8356 6262
  • Coronavirus helpline – 020 8356 3111 / or complete this form

Other organisations

  • Wick Award (help with delivery of shopping and medication to older people) - 07482320992
  • Hackney Citizens Advice – 020 8525 6350
  • Hackney food bank – 020 7254 2464
  • Age UK Hackney – 020 7249 7149

Council services

  • Money advice – 07880 026356 / 07879 896137
  • Adult and children social care – 020 8753 4198

Other organisations

  • Fulham Good Neighbours, help with shopping - 020 7385 8850
  • Hammersmith and Fulham Community Aid Network – 0800 145 6095 (urgent assistance)
  • H&F Food bank service – 020 7731 3693
  • H&F Citizens Advice – 0300 330 1162 Age UK
  • H&F – 020 7386 9085

Council services

  • Benefits – 0845 377 0002 (Highgate) / 020 8365 5200 (Tottenham) / 020 8899 3200 (Wood Green)
  • Domestic abuse – 020 8888 5362
  • First Response Team (concerns about an adult being abused) – 020 8489 1400
  • Children’s care service – 020 8489 4470 / 020 8489 0000 (emergency/out of hours)

Other organisations

  • Haringey Connected Communities (can arrange shopping collection) - 020 8489 4431
  • Haringey Citizens Advice – 0300 330 1187
  • Haringey Food Bank – 07460 519019
  • Haringey Citizens Advice – 020 3872 5840
  • Age UK Haringey – 020 8801 2444

Council services

  • Council Coronavirus Hotline Number for vulnerable people – 0208 901 2698
  • Adult social care support line (providing support to adults with physical or learning disabilities, or physical or mental illnesses) – 0208 901 2680
  • Children’s safeguarding (if you are worried about a child’s welfare) – 07968 485704

Other organisations

  • Harrow Food Bank – 020 8416 7344
  • Harrow Citizens Advice – 020 8427 9477
  • Age UK Harrow - 020 8756 3040

Council services

  • Local councillors helping with food delivery – 01708 341 081
  • Coronavirus helpline (help with care, lack of supplies including food and medication) – 0800 368 5201
  • Adult Social Services Team (the elderly, frail people, those with learning or physical disabilities, people with health issues and people with mental health needs) - 01708 433 550
  • Child Protection Team – 01708 433222
  • Housing Benefit – 01708 433996

Other organisations

  • Harold Hill Foodbank - 01708 386323
  • The Trussell Trust Food Bank Havering - 01708 745626
  • Romford Citizens Advice – 01708 736531
  • Age UK Havering - 0208 220 6000

Council services

  • Help with food shopping and delivering prescriptions – 020 3949 5786
  • Adult safeguarding services – 01895 556633
  • Children’s safeguarding – 01895 250 975

Other organisations

  • Uxbridge Citizens Advice – 0344 848 7903
  • Hillingdon Food Bank – 01895 252224

Council services

  • Adult social care (adults at risk of abuse) – 020 8583 3100
  • Children’s care (if you are worried about a child) – 020 8563 6600
  • Hounslow council urgent support - 020 7084 9697

Other organisations

  • Feltham Foodbank – 07448 831297
  • Feltham Citizens Advice/ Brentford and Chiswick Citizens Advice – 0300 330 1185
  • Age UK Hounslow – 020 8560 6969

Council services

  • We Are Islington helpline (help for vulnerable people) – 020 7527 8222
  • Safeguarding Access and Advice Team – 020 7527 2299 (adults/children)
  • Multiple Debt Team – 020 7527 6161

Other organisations

  • The Trussell Trust Food Bank Islington – 07753 222755
  • Islington Citizens Advice – 0344 488 9626
  • Age UK Islington – 020 7281 6018

Council services

  • Kensington and Chelsea Covid-19 Hub (send food parcels to vulnerable residents) - 020 7361 4326
  • Social Services Line – 020 7361 3013

Other organisations

  • Kensington and Chelsea Food Bank – 01722 580 180
  • RBKC Citizens Advice – 030 330 1174
  • Age UK RBKC (offer an escorting service) – 020 8969 9105

Council services

  • Council COVID-19 helpline - 020 8547 5000
  • Adult safeguarding – 020 8547 5005
  • Single Point of Access Team (children’s welfare) – 020 8547 5008
  • Out of Hours Social Worker – 020 8770 5000

Other organisations

  • Kingston upon Thames Citizens Advice – 020 3166 0953
  • Age UK Surrey – 01483 503414

Council services

  • Lambeth coronavirus helpline - 020 7926 2999
  • Employment support and advice – 0207 926 0500
  • Welfare, advice on money, debt, benefits, foodbank vouchers – 020 7346 6800
  • Domestic violence – 020 7733 8724

Other organisations

  • Vauxhall Food Bank – 07398 860 992
  • Lambeth Citizens Advice – 0800 254 0298
  • Age UK Lambeth – 020 7346 6800

Council services

  • Council support for people shielding - 0208 314 3535

Other organisations

  • Age UK Lewisham (Food 2 You Service – deliver food to older people) – 020 7701 9700
  • The Trussell Trust Forest Hill (food bank) – 07938 071854
  • Lewisham Citizens Advice – 0800 231 5453

Council services

  • Local Welfare Support Scheme (help for vulnerable households if there is a health and safety risk) – 020 8274 4908
  • Merton Child and Adolescent Mental Health Service – 0800 292 2505 / 020 8254 8061

Other organisations

  • Merton Voluntary Service Council (help with shopping, errands, phone calls to combat loneliness) - 020 8685 2272
  • Morden/Mitcham Citizens Advice – 0344 243 8430
  • Wandsworth Food bank – 020 7326 9428
  • The Trussell Trust Food Bank (Merton) – 020 8544 0126
  • Wimbledon Guild (talking therapies) – 020 8296 0030
  • Wimbledon Food bank – 020 8544 0126
  • Age UK Merton – 020 8648 5792

Council services

  • Council support for vulnerable people (delivering food and medicines, befriending calls) - 0208 430 2000
  • Newham Benefits service – 020 8430 2000

Other organisations

  • Newham Citizens Advice – 020 8525 6377
  • Newham Food bank – 020 7474 3060
  • Benefits advice for older people – 020 8503 4800 (Age UK Newham)
  • Age UK Newham – 020 8503 4800

Council services

  • Volunteers supporting vulnerable people – 020 8553 1004
  • Emotional Well Being and Mental Health Service (formerly CAHMS) - 0300 555 1182 / 0300 300 1618
  • Redbridge Advice Network (financial support) – 07786 616680

Other organisations

  • Al-Madinah Mosque (shopping and urgent supplies) - 020 8748 8526
  • Wanstead Community Hub (Collecting shopping, prescriptions and offering food parcels) - Email Suziharnett@btinternet.com
  • Redbridge Food bank – 0208 518 0056
  • Redbridge Citizens Advice – 020 8514 1878
  • Age UK Redbridge - 0208 220 6000

Council services

  • Concerns/questions about coronavirus (particularly elderly and vulnerable people) – 020 871 6555 (Richmond and Wandsworth Community Hub)

Other organisations

  • The Trussell Food Bank (Richmond) – 020 8940 0274
  • Richmond Citizens Advice – 0300 330 2114
  • Age UK Richmond – 020 8878 3625

Council services

  • Vulnerable people support (residents who don’t have people to help with the delivery of supplies) – 020 7525 5000

Other organisations

  • Southwark food bank – 020 7732 0007
  • Southwark Citizens Advice – 0344 499 4134
  • Age UK Southwark - 020 7701 9700

Council services

  • Council helpline for vulnerable persons - 020 8770 5000
  • Extremely vulnerable persons hotline – 0208 770 5000
  • Children, Babies and Family support – 020 8770 6001 / 020 8647 6501 (Homestart Sutton)

Other organisations

  • Age UK Sutton (deliver shopping and medication) – 020 8915 2233
  • The Trussell Trust Food Bank – 07525 838 640
  • Sutton Citizens Advice – 020 8405 3552

Council services

  • Healthwatch Tower Hamlets (Provide information and direct people to health and social care services in the borough) – 020 8223 8922 / 0800 145 5343
  • Fair Finance (provide welfare benefit advice) - 0203 4775 8811

Other organisations

  • Tower Hamlets Friends and Neighbours (can deliver shopping to older people) – 020 8983 7979
  • First Love Foundation Food Bank – 020 3069 9877
  • Tower Hamlets Citizens Advice – 020 7247 1050
  • Age UK East London – 0208 981 7124

Council services

  • Vulnerable people (can deliver shopping and medication) – 020 8496 3000

Other organisations

  • Eat or Heat (food bank) – 0800 772 0212
  • Waltham Forest Citizens Advice – 0300 330 1175
  • Age UK Waltham Forest – 020 8558 5512

Council services

  • Wandsworth Community Hub (council service - help residents who need support to access medical care and food supplies) – 0208 871 6555

Other organisations

  • Wandsworth Food Bank (Clapham Junction Centre) – 020 7326 9428
  • Wandsworth Citizens Advice – 020 7978 7306
  • Age UK Wandsworth – 020 877 8940
  • Westminster Connects (council programme to co-ordinate volunteers to help vulnerable people) - 020 7641 1222
  • Westminster Chapel (food bank) – 020 7834 1731
  • The Trussell Trust food bank – 020 7834 1731
  • Westminster Citizens Advice – 0300 330 1191
  • Vulnerable adults council hotline – 020 7641 1444 / 020 7641 1175
  • Beethoven centre (debt advice) – 020 8825 1067
  • Cardinal Hume Centre (money management) – 020 7227 1673
  • Age UK Westminster – 020 3004 5610
Barking and Dagenham
Barnet
Bexley
Brent
Bromley
Camden
City of London
Croydon
Ealing
Enfield
Greenwich
Hackney
Hammersmith and Fulham
Haringey
Harrow
Havering
Hillingdon
Hounslow
Islington
Kensington and Chelsea
Kingston upon Thames
Lambeth
Lewisham
Merton
Newham
Redbridge
Richmond upon Thames
Southwark
Sutton
Tower Hamlets
Waltham Forest
Wandsworth
Westminster

Last updated 21 April 2020