Resident Quality Champion

Inspect our schemes and tell us how we’re doing. 

Are you interested in getting to the heart of our frontline services? As a Resident Quality Champion you’ll inspect the service we provide to you and your neighbours

What would I do?

First, we’ll give you comprehensive training to help you do your job. You’ll be invited to meet staff who carry out estate inspections. They’ll tell you what we expect our contractors to do so you can check the work is being done to the expected standard. You’ll also have the opportunity to visit other schemes to compare the standard across different properties. Your findings will be presented to your local resident panel and used to shape and improve our services.

Is it for me?

You’ll need to be available during office hours as this is when our staff complete estate inspections. If you’re currently out of work or retired then this role might suit you. Once you’ve finished your training, you’ll be working on your own. You should have an inquisitive mind and feel comfortable asking probing questions. You don’t need any qualifications or surveying experience to do this role.

Hands up if you want to be a Resident Quality Champion!

If this sounds just right for you or if you'd like more information, you can contact our Resident Engagement team using our online get involved enquiry form or email them at

Resident Quality Champion Role Profile

Get involved enquiry form

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