How to pay your rent and other charges

At the start of your tenancy, you will receive a rent payment swipe card. You will need this if you want to pay online, by phone, at the post office or by cheque.

If you have lost your rent payment swipe card, you can request a new one

  • Self Service Portal

    Our new self service portal is the easy way to pay your rent, log a repair, and view communal repairs in your building.

    It is simple to set up and manage your network homes account.  Simply click here to log in to the portal, create a new account and you're away. You can use the portal to view your rent statements going back up to six years.

    With 24 hour access to the portal, you can manage your rent account with at your convenience, and make sure you keep on top of your regular payments.

     

     

  • Direct Debit

    Direct Debit is the easiest way to pay your rent.

    It’s a simple and safe way to pay your bills automatically from your bank account.  All you have to do is agree with us:

    • the amount to be collected from your account; and
    • the regular date of payment.

    After that, your rent will be deducted from your account on the agreed dates. 

    We can set this up for you over the phone. Phone us on 0300 373 3000 for more information.

  • allpay app

    AllPay logoThe allpay app is available free of charge and enables you to pay your rent easily, wherever you are, at the touch of a button. Once you have logged into your account via the app, you can store all your details and create a four digit pin number.

    You can download the allpay app from your app store.

  • Pay online

    You can pay online using your rent payment swipe card, debit card, or credit card. You will need a personal email address to be able to pay this way.

    Log on to the AllPay website and follow the instructions.

  • Payment by phone

    To make a phone payment, you will need a debit or credit card and your 19-digit payment reference number, which you can find on the back of your rent card.

    You can use Switch, Connect, Visa or MasterCard to make payments over the phone. Unfortunately, you can’t use Electron and American Express.

    There are two ways of making a rent payment over the phone.

    • Allpay, open 24 hours a day, 7 days a week, phone 0844 557 8321
    • Our contact centre, open 8am-6pm, Monday to Friday, phone 0300 373 3000.

    You will receive a payment authorisation code after you have paid. Please keep this safe.

  • Post Office (or anywhere displaying the PayPoint logo)
  • Standing order

    You can pay your rent or service charges by standing order. You will need the following details to set this up:

    Bank - Barclays, St Albans

    Account name - Network Homes Housing Ass Ltd No.2 Account

    Sort code - 20-74-09          

    Account number - 53408728

    Please use your payment reference number to help us identify your payment.

  • Cheque

    You can pay by cheque through the post, at the Post Office or at our offices.

    Please make the cheque payable to Network Homes.

    On the back of the cheque please write your name, address and the 8-digit reference number found on the front of your rent card.

  • SMS text message

    This service is available 24 hours a day, 7 days a week.

    You need to register to use this service. Registration is easy and should only take 5 minutes.

    Go to the Allpay website to register for SMS payments.

    Once you've registered, all you have to do is send a short text message containing your unique PIN code and how much you would like to pay.

    To pay by SMS, you need:

  • In person at our office

    You can pay in person at our offices by cheque or by using your Allpay card and debit/credit card. Please note that we do not accept cash.