The length of time your repair takes depends on the type of repair you need. We put each repair into a category:
- planned repairs
Emergency repairs are situations where there is a risk to someone’s health or safety, a home is not secure, or there is damage that will compromise the structure of your home.
We aim to make the problem safe within four hours, however we guarantee same day attendance.
If our contractor cannot fix the problem straight away, they will carry out a temporary repair to make it safe.
Routine repairs are repairs which are unlikely to cause serious health and safety problems or serious damage if they are not fixed straight away. For example, repairs to taps, gutters, doors and windows.
In most cases we are able to offer an appointment when you report the repair, that is mutually convenient. We aim to attend within two weeks of you reporting the repair.
If the repair is urgent but is not an immediate risk to your Health & Safety or the structure of the building, we will negotiate with the contractors to attend sooner.
Planned repair works
Planned repair works are bigger repairs that take longer to arrange. For example, repairs where we need to use specialist contractors, carry out surveys or do more investigation.
These repairs would include work to paths, flat roofs, plastic windows and major problems with water supply and drainage.
We will give you an estimated completion date for this type of repair, but we aim to complete planned repairs within 90 days.