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Universal Credit

Universal Credit is a new combined benefit that will affect you if you’re claiming Income Support, Income Based Jobseekers Allowance, Income Related Employment and Support Allowance, Housing Benefit, Working Tax Credit or Child Tax Credit.

Universal Credit is being rolled out in phases, according to your nearest JobCentre Plus. The following areas will be affected soon:

October 2017

Acton, Barnet, Edgware, Finchley, Hendon, Southall

November 2017

Edmonton, Enfield, Palmers Green, St Albans, Walthamstow

December 2017

Barking, Brixton, Dagenham, Ealing, Hatfield, Stockwell, Watford.

Your payment for the previously mentioned benefits will now come in one monthly combined payment directly to your bank account. This means you will be responsible for paying your rent directly to us, your landlord, unless you have an Alternative Payment Arrangement.

Already claiming one of those benefits?

The Department of Work and Pensions (DWP) will notify you when you will be moved across to Universal Credit. It’s important you follow the instructions otherwise your payments will stop.

Need to make a new claim?

You can apply for Universal Credit online at www.gov.uk/apply-universal-credit.

There is a waiting time of six weeks before you will get paid, so if you claim on 1 August, you will not be paid until mid September. Your next payment would be in mid October.

Contact us

Please contact us when you make a claim or if you have any questions about Universal Credit. Our teams are here to help!

Our Welfare Benefit Advice Team can assist you with claims and give you more information on any help you may be entitled to, you can contact them on welfareadvisors@networkhomes.org.uk or call 0300 373 3000.

If you need help getting ready for work or finding employment, our Worksmart team can help you, contact Worksmart@networkhomes.org.uk.

If you need help managing your rent payments, please contact our income team on 0300 373 3000.

Find out about other benefit changes