Service update - We continue to operate our services during the lockdown. We're following government guidance and advice to ensure your safety so please continue to give our contractors access to attend to repairs and complete safety checks.

Share this page

Office opening hours over the festive period

22 December 2016

As always, we aim to provide you with a good service at all times including over the festive period. Our office opening hours during this time will be:

Date  Office opening hours
 Friday 23 January 2016 9am to 5pm
 Monday 26 and Tuesday 27 December 2016     Closed
 Wednesday 28 to Friday 30 December 2016  9am to 5pm
 Monday 2 January 2017 Closed

Our offices will be open as usual from Tuesday 3 January 2017. Usual office opening hours are Monday to Friday, 9am to 5pm. 

Online services for tenants

Remember, you can use the self service portal to report a repair, view your rent account and pay your rent, 24 hours a day, 7 days a week, online via our website. If you have an emergency repair while our offices are closed, please contact us on 0300 373 3000 and you’ll be directed to our out of hours repairs service. Alternatively, you can contact our out of hours service provider directly on 020 3701 3589.