From Tuesday 1 November Network Homes will be working with a new contractor to carry out resident repairs.
Wates Living Space, is an arm of our building partner Wates Ltd. They will take over the repairs and maintenance of our homes in North, West and South London, from our current contractors, Rydon. Wates are a leading UK building and construction company and a family owned business dating back to 1897.
Over the past few months we have put in a lot of work behind the scenes to make sure that you don’t experience any difficulties when you call to log a repair.
You can still call our customer call centre on 0300 373 3000 or use the self service portal to log your repair. We have also worked hard to improve our services, so that if your repair is not urgent, you can now choose the most convenient time for our repairs person to come to you.
Residents living in East London and Hertford will continue to have their repairs serviced by our existing contractors, MCP. Their processes have also been upgraded to be brought in line with the new way of working that Wates will be using.
To find out more about Wates, visit their website here.