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Please be aware that we are having technical problems with allpay, which we are looking into. If you wish to make a payment you will need to call 0300 373 3000 quoting your pay reference number. Sorry for the inconvenience caused.

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Office opening hours and service over the Christmas period

As always, we aim to provide you with a great service at all times including over the festive period.

Please find our office opening times in the following table:


Opening hours

Friday 22 December 2017

9am to 5pm (customer contact centre will close at 1pm)

Monday 25 December 2017 (Christmas Day)


Tuesday 26 December 2017 (Boxing Day)


Wednesday 27 December 2017

9am to 5pm

Thursday 28 December 2017

9am to 5pm

Friday 29 December 2017

9am to 5pm

Monday 1 January 2018 (New Year’s Day)


Our offices will be open as usual from Tuesday 2 January 2018. Normal office opening hours are Monday to Friday, 9am to 5pm.

During our normal working hours our customer contact centre will be open from 8am - 6pm you can contact us on 0300 373 3000. 

Remember, you can use the self service portal to report a repair, view your rent account and pay your rent, 24 hours a day, seven days a week.

Emergency repairs

If you have an emergency repair while our offices are closed, please contact us on 0300 373 3000 and you’ll be directed to our out of hours repairs service.