Problems with our phone lines

Due to our contact centre currently working remotely we’re experiencing some technical issues that may affect the quality of the telephone line. We’re working hard to fix this and we thank you for your patience and understanding. You can still complete our contact us form or email us if you need to get in touch with us.

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We’re changing our gas servicing contractors

To help us achieve our ambition of delivering a first class customer service, we’re making some changes to how our gas servicing is carried out.

From 5pm on 2 June 2017, Network Homes will be working with a new contractor to carry out gas services.

Oakray Limited will take over heating repairs and gas servicing in all of our homes in London, from our current contractors, PH Jones. Oakray has an excellent track record working on our homes in Hertfordshire, having successfully delivered gas maintenance for Network Homes in this area for over two years.

Oakray will be taking over all gas maintenance for 18 months while we find a long term replacement. Oakray is already helping us with a few small jobs and will start to contact customers for gas servicing appointments from 22 May 2017.

If you receive a letter, phone call or visit from an Oakray engineer, please be assured they are working on behalf of Network Homes.

To find out more about Oakray, visit their website here.

If you have any questions about this, please contact our team on 0300 373 3000.