Problems with our phone lines

Due to our contact centre currently working remotely we’re experiencing some technical issues that may affect the quality of the telephone line. We’re working hard to fix this and we thank you for your patience and understanding. You can still complete our contact us form or email us if you need to get in touch with us.

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Bringing our repairs service back

We are pleased to announce that we are starting to bring our regular repairs service back now that lockdown measures are gradually being eased. Since lockdown was introduced, we’ve only been carrying out emergency repairs.

During June we’ll be working through the backlog of non-emergency repairs that were raised before lockdown measures were introduced on 24 March.

So, if you raised a non-emergency repair before 24 March, one of our contractors will call you and offer an appointment within 10 days of the call.

Due to the number of repairs we’ve had to postpone because of lockdown, it could take up to 8 weeks for the contractor to complete the repair, depending on the nature of the issue.

We’re grouping some work like fencing, guttering and minor roofing repairs into batches to make it easier for our contractors to carry out the job in one go. This may mean it will take longer for the work to be completed but we will be in contact with residents closer to the time when programming these works.

From 1 July, we’ll also begin taking new repairs requests again.