Paying your rent
We aim to make paying your rent as easy as possible.
It is a condition of your tenancy that your rent is due each week in advance. Your arrears should not build up between payments. This means if you pay weekly then you should be one week in advance, if you pay four weekly you should be four weeks in advance and if you pay monthly then you should be one month in advance. This still applies if you are in receipt of Housing Benefit, Universal Credit or Discretionary Housing Payments.
If you're struggling, please contact us to arrange a payment plan.
If you pay your rent monthly, it is due on the first of each month. If you would prefer to pay your rent at a different time of the month to fit with your pay day, please contact us to arrange it.
Remember: Your rent account should be in credit at all times. You can request a rent statement at any time.
Your rent goes towards the cost of managing, maintaining, repairing and improving your home.
If you’re not happy with the services you receive from us, you can make a complaint.
Under Government rules, rents are calculated based on three things:
- the market value of the property compared with the national average of Registered Social Landlord properties;
- local average earnings compared with national average earnings; and,
- the size of the property based on the number of bedrooms.
Please read your Tenancy Agreement for more information about how your rent is calculated, including details about other charges such as heating or service charges.
Every year we review the amount of rent we charge. If we decide to increase or change your rent, we will give you four weeks' notice.
If you have an Assured Tenancy, you can appeal against a rent increase through your local Rent Assessment Committee. You must appeal before the start date of the proposed new rent, and you must let us know that you’re doing it. Please visit the Citizens Advice Bureau website for more information.
If you have a Secure Tenancy you can appeal directly to the Valuation Office Agency. You must appeal within 28 days of receiving the increase notification. Please visit the Valuation Office Agency’s website for more information.
To find out whether you have an 'assured' or a 'secure' tenancy, please read your Tenancy Agreement.
Changes to your rent and other charges
Watch our handy video if you've received a letter about changes to your rent and service charge.
How to pay your rent
The different ways you can pay your rent and other chargesHow to pay your rent and other charges
Support paying your rent
If you're having trouble paying your rent or are in arrears, we may be able to help!Support paying your rent
Benefits and financial support
The Government has introduced a number of changes to the benefits system. These may affect the payments you receive.Benefits and financial support