This would only be considered anti-social behaviour (ASB) if the noise is persistent*.
- You may want to have a friendly word with your neighbour as they may not be aware you can hear them. We’ve put together some tips to help you resolve problems with neighbours.
- If you still feel you are being disturbed, we suggest you contact the local Environmental Health Officer. Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.
- If the situation has not improved, mediation might be of help to you. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbour(s) understand each other’s point of view and reach a solution. Please ask and we will refer you.
- If the behaviour is persistent (continuous periods lasting over 30 minutes a day for at least 5 days within one week) and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved, once you have contacted the local Environmental Health Officer, please complete our diary sheets with dates and times of the incidents.
Everyone has a different tolerance level when it comes to noise. If your local authority has determined there is no ‘statutory noise nuisance’ but the noise persists* we will investigate it further provided we have received a minimum of two weeks completed incident log sheets or recordings on The Noise App. Please do not ask us to intervene unless you have this evidence. If you have genuine difficulties in completing the log sheet please contact us on 0300 373 3000.
*'Persistent' means continuous periods lasting over 30 minutes a day for at least five days within one week.
How to make a report
If you have concerns about the welfare of a pet, you should contact the RSPCA.
If you want to report persistent noise from dog barking, please use our report ASB online form.
If you are reporting other pet behaviour such as dog fouling, please use our contact us form.
Read our top tips for reducing noise in the home to minimise disturbance to neighbours.