Update: Our customer contact centre will be closed from 3pm on Friday 23 July and will reopen at 8am on Monday 26 July. If you have an emergency, please call us on 0300 373 3000 and our out of hours service provider will pick up your call. My Network Homes, online account for residents, will also be unavailable during this time. Find out more information about this.

Vulnerabilities - help to evacuate survey

Do you need help to evacuate in the event of a fire?

If you have a vulnerability and there is a waking watch in your block, it's important you let us know if you'll need support to evacuate your home if there's a fire.

What do we mean by a vulnerability?

It’s important we know if anyone in your household will need help to evacuate in an emergency. If you think this is relevant to your neighbours, please prompt or assist them to complete this form. You may need help evacuating if you or your household have:  

  • Mobility issues  
  • Visual/Hearing impairment  
  • Large family unit  
  • Elderly relatives   
  • Young children.  

How will data be stored and who will it be shared with?

We will collect the below data so that we can ensure you and/or the members of your household can be safely evacuated in case of an emergency.  

This information will be shared with the London Fire Brigade and fire wardens at your development (if applicable). We will keep this information for the duration of your tenancy/lease.   

As well as being securely stored by Network Homes, this information will be stored in a ‘red box’ on site, which is only accessible by the London Fire Brigade.   

Fill out our help to evacuate form if you have a waking watch

Building safety help to evacuate form

You should only fill out this form if your building has a waking watch
You should fill out this form if your building's stay put policy has been changed to evacuate, due to ongoing building safety investigations.
Your details
Your household
Safety information
SW9 Community Housing

More information