My Network Homes help
Before you can use the online services you need to register your account. You’ll need to use your customer reference number, your unique PIN which we send to you and an email address to create your My Network Homes account. Once you have all three of these, you can set up your account using the 'register now' button below:
Please note: From the 1 May, we'll be sending you your customer reference number and unique PIN in the post. We're rolling this out in stages, so do not worry if you don't receive a letter from us straight away.
If you've already registered your account, you'll just need to use your email address and the secure password you created to login.
Watch our handy video for a step by step guide on how to register your account:
If you have a question about My Network Homes, please check our frequently asked questions below. If you do not see the answer to your question, please contact us on 0300 373 3000, at firstname.lastname@example.org or through our contact us form.
Help with registering or accessing your account
Register your account
Before you can access your My Network Homes account, you need to register for the service.
You’ll need to use your customer reference number, your unique PIN which we send to you and an email address to create your My Network Homes account. Once you have all of them you're ready to register your account. Just follow the instructions on this page or watch our handy video on how to register your account.
Already registered your account?
Once you've registered your account, you'll just need to sign in to access our online services using your email address and the secure password you created when you registered.
Please contact our Customer Service Team on 0300 373 3000 and they will be able to provide you with your customer reference number. They can also send you your unique PIN again. Once you have both of your customer reference number and unique PIN, you'll be able to register your account.
Only the main tenant listed on the tenancy agreement for the home can register for the service and use the full features.
Updated 29 April 2020
From the 1 May, people who have a tenancy with Network Homes can register and set up an account. Only the main tenant on the tenancy agreement can register for a My Network Homes account and use the full online services.
Please note: My Network Homes is currently not available to leaseholders, SharedOwners or tenants in intermediate rent or SmartRent properties with Network Homes.
If you've already registered for a My Network Homes account before 1 May 2020 and have been using the online service, you can ignore the letter and continue using your existing login details. You do not need to register again.
When you're on the My Network Homes sign page, please click on 'Forgotten password?' and enter your email address. We'll then send you an email with a link to reset your password.
If your account was locked because you entered the incorrect login details, your account will be automatically unlocked after 1 hour and you can try again. Alternatively, call us on 0300 373 3000 for help unlocking your account.
If your customer reference number or unique PIN is not correct, please contact our Customer Service Team on 0300 373 3000. They can check that you have the correct customer reference number and also send you a new unique PIN to use.
Help with using your My Network Homes account
Once you've signed into your account, you can update your contact information on your profile page. you can access your profile by clicking on the arrow next to your name on the main page. If you need to change your name, address or email address, please call our Customer Service Team on 0300 373 3000.
We will always try to contact you by your preferred method of contact, however there are times when we may need to contact you urgently so will need to call you.
Information about your tenancy including your tenancy reference, the start date, type and status of your tenancy as well as your tenure type will be available to view under ‘My Tenancies’. You can access it by clicking on the arrow next to My Info on the main page.
You can view your rent account balance on the My Account page which you can be access by clicking on the arrow next to My Info on the main page.
You can make a payment online at any time using the Make a payment button on the My Account page. Please note, when you select the Make a payment button, you’ll be redirected to Allpay, our third-party payment service, to make a payment.
Please allow 48 hours for any payments to be reflected on your account. If the balance is still incorrect after 48 hours please contact our Customer Service Team on 0300 373 3000.
You can find the expiry date of your Gas Safety Certificate on the Tenancy Details page under Property details. You can be access this page by clicking on the arrow next to My Info on the main page, selecting My Tenancies and then selecting Details.
To raise an emergency repair in your property or communal areas, please call our Customer Service Team on 0300 373 3000.
You can view the information about repairs you have reported to us in the last year on the Your Repairs page which you can be access under Repairs.
If your account is in the credit, you will not be able to make a payment online. The 'Make a payment' button is only active when you have a payment to make.
We understand that you may want to have credit on your account so we're working on improving this feature to allow you to make an online payment even if you have no outstanding charges to pay.