Energy price increases

Your utility supplier will set the rate you pay.  The price is subject to the price cap which will increase by 54% for default (standard variable tariff) and prepayment tariff energy customers. A further increase is also likely to be announced in October 2022.

If you are on a default or prepayment tariff, you will be affected by the price cap. If you are currently on a fixed-rate tariff, you’ll be moved to your provider’s standard variable tariff when the fixed term ends. For example, a customer with an average use on the most expensive tariff would have been paying an estimated £1277.00 per year. This will increase by 54% to an estimated £1971.00.  You will need to contact your gas supply company for more information on how this will affect you and to find out what you can do.

If you pay for your energy supply through Insite Energy Ltd, then your home will be connected to a heat network (also known as a communal or district heating system). This means that the heat and hot water to your home comes from a single, central source - such as a large boiler in a basement plant room.  Network Homes is the owner of the heat network for your home which means we purchase gas on a commercial basis to feed the boilers which in turn produces the heat and hot water circulated around the building into your home.

Due to the extremely instability of utility prices in the wholesale market, we have decided not to fix prices at the current high levels for 12 months. We have agreed shorter contracts with our suppliers with a view to fixing prices for the longer term when the current price spikes subside.

We do not know exactly what the average price for utilities will be for the next 12 months, but we will continue to carry out competitive tendering processes to ensure that the price we pay for gas is the best that we can secure. We are certain that the price per kilowatt hour that you pay for the heat we supply to you will increase quite substantially. We will let you know of any new rates that will be applied as soon as we’re able to when we are informed.

If you have shared services that use energy and you pay for through your rent or service charge, it’s likely these will increase to reflect the changes in energy prices. For example, shared services would include lifts, communal and door entry for the shared areas of your building. We will be carrying out a competitive tendering process to secure the best utility rates starting from April 2022, however the cost will increase.  We will let you know of any increases in the rent and/or service charge notices that are due to be issued shortly and again in 2023. 

Check if the tariff you are on with your energy supplier is the best possible price by visiting a price comparison website as there’s no harm investigating if you can make a saving. Speak to the supplier offering the deal and think carefully before committing to it.

If your supplier has contacted you to increase your monthly payments (especially if you pay by direct debit), please contact them to discuss. They should only increase your monthly amount if they can justify it based on your consumption. 

Try to negotiate with your utility supplier. While the increase is inevitable for everyone, you should take care not to commit to payments that you cannot afford.

You can contact us to speak to one of our Welfare & Benefit Advisors on 0300 373 3000 and they can work with you to try to support you getting all the benefits you may be entitled to. 

We also have a charitable fund for residents that you can access if you are experiencing financial difficulties. Some residents have received fuel vouchers to help with energy costs. You will need to apply if you would like to receive support from the charitable fund. You can find out more information on our website at Network Homes' Charitable Fund.

To reduce the effect of the increase, the Government is providing all domestic electricity customers (residents who pay an energy supplier for their gas and electricity) with a £400 discount on their electricity bill. This does NOT need to be repaid, it is be paid in instalments directly to energy providers. 

These payments started in October 2022 for six months. The discount is split and applied as follows:

If you have a prepayment meter, the money is applied direct to your meter, or you sent as a voucher. Everyone else has their payments credited to their accounts.

The Energy Bill Support Scheme has now been updated to include homes where electricity is supplied via an alternative method e.g., private wire networks, park homes, student accommodation, communal heating systems and any homes where bills are included in the rent.  Anyone living in these types of homes also receives the £400 discount in instalments as shown above.

For more information on the discount please visit Getting the Energy Bills Support Scheme discount - GOV.UK (www.gov.uk)

The Energy Price Guarantee will reduce the kWh unit cost of electricity and gas so that a typical household in Great Britain pays, on average, around £2,500 a year on their energy bill, for the next two years, from 1 October 2022.

Please note that this is not a price cap. If you consume more, you will pay more and if you consume less, you will pay less. To benefit from this reduction and keep your bills under £2,500, you may need to reduce your electricity and gas consumption.

If you live in a home that has a communal heating system, the reduction in the kWh unit price your landlord pay for gas will be reflected in the heat tariff set by your landlord and/or billing agent. 

As part of the Energy Price Guarantee, the Government has introduced the Energy Bill Relief Scheme (EBRS). This states that landlords have to pass through any discount it receives on their energy bills from 1 October 2022 until 31 March 2023. We will pass on this discount as soon as we can.

The Government has also announced the Energy Bill Discount Scheme (EBDS). This scheme is a continuation of the EBRS but with a less generous discount. It will come into effect from 1 April 2023 to 31 March 2024. We are awaiting more details on this scheme, and will pass through any eligible discounts as soon as we are able to.

A £300 payment for pensioner households. This is a top up of the annual winter fuel payment for pensioners and was  paid in November/December 2022. There will be an additional £300 pensioner cost of living payment paid to eligible households in winter 2023 to 2024.

This payment will be made automatically and does not need to be applied for. Find out more about these payments here: Cost of Living Payment 2022 - GOV.UK (www.gov.uk)

You may be eligible to apply for the Warm Home Discount Scheme which can offer up to £140 towards the cost of your electricity. The money is not paid to you directly, it’s a one-off discount on your electricity bill, between October 2022 and March 2023.

If you are eligible, you should have received a letter from the Government about this, and this letter includes more information about how you receive your warm homes discount. You can check if you're eligible here: Check if you're eligible for the Warm Home Discount in England and Wales - GOV.UK (www.gov.uk)

When checking your eligibility for this scheme, you may be asked to look up the Energy Performance Certificate (EPC) for your home which you can do by clicking here and searching your postcode. You may alternatively be asked for information on the type of home you live in, it's size and age/build year. If you are asked for this information, please contact us and we can provide this for you.

You can find out more about the Warm Homes Discount scheme by visiting: Warm Home Discount Scheme - GOV.UK (www.gov.uk)

The UK Government awarded councils in England a pot of £1 billion. Residents who meet the eligibility criteria can apply for funds to cover the purchase of essential items or pay essential household bills. Please check your local council’s website for more information.

You do not have to be a British Gas customer to be able to apply to the charity for assistance if you meet the criteria. You can find out more information about the British Gas Energy Trust at britishgasenergytrust.org.uk. Other utility companies also offer financial support, please check with your supplier for their eligibility criteria.

For more information and independent energy and debt advice you can contact any of the following agencies:

• • National Debtline - Free, confidential, and independent debt advice for individuals who are not self-employed. Phone 0808 808 4000 or visit nationaldebtline.org
  • StepChange Debt Charity - A charity providing free, confidential, and independent debt advice for individuals who are not self-employed. Phone: 0800 138 1111 or visit stepchange.org
  • Citizens Advice - Citizens Advice Bureau provide free, independent, and confidential advice to those who are not self-employed on their rights and responsibilities. Their debt helpline (available 9am to 5pm, Monday to Friday)is 0800 240 4420 or you can visit citizensadvice.org.uk

We will continue to offer advice and guidance to any resident experiencing financial hardship.

If you are significantly affected by the changes, please get in touch with us or with any of the organisations we’ve listed above for support.

Turn2Us

The national charity Turn2Us have a wide range of advice and information on their website for people who are struggling with energy and water bills. Click the button below to visit their website and find out more.

Energy and water support schemes

Citizen's Advice

For more advice on what to do if you’re worries about pay your energy bills, click the button below to visit the Citizen's Advice website.

Help for paying energy bills