Key information for new residents
Welcome to your new home!
We hope your move has gone smoothly and you're settling in to your new home comfortably.
We want to make sure that you have everything you may want to know about your tenancy and our services in one place, so on this page you can find just that. Please have a read through to make sure you understand everything, and if you have any questions about your tenancy agreement, your home or our services, please contact us.
-
Paying your rentLearn how you can pay your rent and the support available if you need help managing your payments.
Pay your rent -
Service charterAn explanation of what you can expect as a Network Homes tenant or leaseholder.
Service Charter -
My Network HomesYour online account with us which you can use to access a range of online services at any time of the day.
My Network Homes online account -
Repair responsibilitiesAs a tenant you have certain repair responsibilities in your home.
Who is responsible for the repair? -
Keeping pets in your homeYou must obtain our permission in writing before you keep any pet in your property.
Pets -
Fire safetyFind out the services we provide to keep your home safe from fire.
Read More -
Report a repairFind out how you can report a repair in a number of ways.
Report a repair -
Condensation, damp and mouldIf you have excess moisuture in your property, here's some helpful ways you can get rid of it.
Find out how -
Anti-social behaviourASB is behaviour that causes annoyance, disturbance or distress to anyone else in the area. If you're experiencing it, we can work with you to stop it.
Get more info -
Get involvedSee details of all our resident involvement opportunities and how you can get involved.
Get involved -
Contact usThere are many ways you can get in touch, including web form, email, text, social media, through your My Network Homes account, or by phone.
Contact us
