Update: Our customer contact centre will be closed from 3pm on Friday 23 July and will reopen at 8am on Monday 26 July. If you have an emergency, please call us on 0300 373 3000 and our out of hours service provider will pick up your call. My Network Homes, online account for residents, will also be unavailable during this time. Find out more information about this.

Data Protection

Welcome to the Data Protection part of our website, where we share useful information about why we have your personal data, what we do with it and how you can exercise your data subject rights.

The image below is a snap shot of why we process your data. For more information please refer to our Privacy Statement. 

 

Coronavirus Disclaimer: Please be advised that for the immediate future we will be collecting data about your health status in regards to the coronavirus as we have a public duty to ensure we contain/delay the spread of the virus. We will store this data on our housing system and keep it for a period of six months after the UK government has declared the pandemic is over. We will only share this data with the government or our contractors if it is necessary to do so. 

If you are intending on exercising your right of access to your data, please can we ask that, wherever possible, you can do this by completing the online form. Unless requested otherwise we will always provide your personal data in an electronic format. 

Network Homes takes data protection very serious and as such have created the following pages to enable us to be transparent with you about how we process your data.

 

Network Homes are registered Controllers with the UK data protection supervisory authority, the Information Commission Officer (ICO) and our registration number is ZA191631.