On 1 October, Sovereign Housing Association and Network Homes came together as SNG (Sovereign Network Group). As one organisation we can invest more into building more new homes, maintaining existing homes and providing services to customers.
This website still contains all the key information for Network Homes customers or visit our new corporate website to find out more about the new organisation.
In this section, you'll find information about the services we provide to our former Network Homes customers.
Paying your rent
Learn how you can pay your rent and the support available if you need help managing your payments.Pay your rent
Repairs and maintenance
Find out how to report a repair, and learn about condensation, repair times, gas and fire safety.Repairs and maintenance
Find out about your rights and responsibilities, pets, pests, mutual exchanges and Right to Buy.Your tenancy
Shared owners and leaseholders
Your responsibilities, service charge, ground rent, buying and selling.Homeowners
Home contents insurance
We don't insure the items in your home. Make sure they are protected!Get home contents insurance
Are you affected by the bedroom tax? Find out how to downsize.Downsizing
Complaints and compliments
We are committed to providing an excellent customer service and we welcome all feedback from our customers. We also recognise however that sometimes things go wrong.Complaints and compliments
Building, fire safety and cladding
Get the latest on building and fire safety, plus find out what's happening with cladding on your block.Building and fire safety
My building - FRAs, documents and newsletters
Get your building's fire risk assessment (FRA) and other documents here, including fire evacuation strategy, building safety and estate updates.My block documents (FRAs)
Rent a garage
We have garages that you can rent in East Hertfordshire.Rent a garage in East Herts