Report a repair
When you report a repair, please:
- give us your name, address and contact details
- describe the repair you need in as much detail as possible
- give the dates and times when someone will be at home to let our contractors in.
If your repair is an emergency, please phone us on 0300 373 3000.
We aim to fix emergency repairs on the same day.
Emergency repairs are situations where there is a risk to someone’s health or safety, a home is not secure, or there is damage that is rapidly getting worse.
Routine repairs are repairs which are unlikely to cause serious health and safety problems or serious damage if they are not fixed straight away. For example, repairs to taps, gutters, doors and windows.
Out of hours repairs service
If you need to report an emergency repair when our offices are closed, you can call us on 0300 373 3000 and you will be directed to our out of hours repairs service. Alternatively, you can call them directly on 020 3701 3589.
Who is responsible for the repair?
As a Network Homes resident, you are expected to take responsibility for putting right accidental or deliberate damage to your home.
For more information, please go to the ‘who is responsible for the repair’ page.