Service update - We continue to operate our services during the lockdown. We're following government guidance and advice to ensure your safety so please continue to give our contractors access to attend to repairs and complete safety checks.

Report a repair

You can report a non-emergency repair by phoning us on 0300 373 3000, through your My Network Homes account or using our online repair form .

When you report a repair, please:

  • give us your name, address and contact details
  • describe the repair you need in as much detail as possible
  • give the dates and times when someone will be at home to let our contractors in.

Emergency repairs

If your repair is an emergency, please phone us on 0300 373 3000.

We aim to fix emergency repairs on the same day.

Emergency repairs are situations where there is a risk to someone’s health or safety, a home is not secure, or there is damage that is rapidly getting worse.

Non-emergency repairs

There are two types of non-emergency repairs: urgent repairs and general repairs.

Urgent repairs are repairs that need prompt action but where there is no immediate risk to your health and safety.

General repairs are repairs that will take some time to complete.

Out of hours repairs service

If you need to report an emergency repair when our offices are closed, you can call us on 0300 373 3000 and you will be directed to our out of hours repairs service.  Alternatively, you can call them directly on 020 3701 3589.

Who is responsible for the repair?

As a Network Homes resident, you are expected to take responsibility for putting right accidental or deliberate damage to your home.

For more information, please go to the ‘who is responsible for the repair’ page


Report a repair online

Check our repairs times