Mutual exchange

Due to the current Coronavirus outbreak all mutual exchanges have been placed on hold and we won’t be progressing further due to the health and safety of both residents and our staff. We are currently focusing on minimising the risk and delivering core services to our customers.

We will continually monitor the situation and reinstate all mutual exchanges when it’s safe to do so. A further update will be provided to residents if the situation changes.

As we are to notify you of our decision within 42 days of receiving an application this may involve us now refusing your application in the first instance but rest assured we will restart the 42 day time period as soon as we are advised to start offering this service again.

You can cancel any current mutual exchange applications and progress at a later date or re-apply with a new application.

A mutual exchange is where you ‘swap’ homes with another tenant, who can be a Network Homes tenant or a tenant of another housing association or local council.

Is mutual exchange for you?

Mutual exchange might be for you if you:

  • Live in an overcrowded home
  • Are under-occupying your home
  • Want to move to a different area

You may not be given permission to exchange if you:

  • Are in rent arrears
  • Have legal action being taken against you
  • Have a history of anti-social behaviour

How to find your new home

We are a member of Homeswapper, an online service which matches tenants to suitable properties. This service is free and you can find out more at We have computers available in our Wembley and Hertford offices if you do not have access to one.

You can search for properties based on location, minimum and maximum number of bedrooms, and rent. You can also filter your search based on type of tenancy, special provision, level of urgency and property features.

You must enter information about your current home into the website. The more information you put, the more likely you will be successful. You need to include information such as:

  • Size
  • Type of property
  • Location
  • Special features
  • Rent

After you have found a home to exchange you must apply to us for permission. Both you and the tenant you are swapping with must complete a form. You can download the form at the bottom of the page.

Your application may be rejected if you:

  • Apply for a property that is too large or too small
  • Apply for a property designed for someone with a disability and you do not need this facility
  • Apply for a property that is part of a scheme such as older persons housing, and you don’t meet the conditions for the scheme.

Live in London?

You need to send the form back to our Wembley office.

Download London mutual exchange form

Live in Herts or out of London?

You need to send the form back to our Hertford office.

Download Herts mutual exchange form