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Your responsibilities as a leaseholder or shared owner

You are responsible for all repairs inside your property.

If you are a leaseholder or a shared owner living in a flat, we will carry out repairs to the structure and common areas of your building.

If you live in a house, you are responsible for all repairs to your home.

Important: Before you carry out any significant or structural works, please contact us to see whether you need ‘Landlord’s Consent’.

Your responsibility

In general, it is your responsibility to:

  • repair and maintain any pipework only serving your property
  • repair and maintain sinks, baths, taps, wash hand basins, toilets and other internal plumbing
  • replace light bulbs, ceiling roses, sockets and repair any internal wiring
  • reglaze your windows and glass in your flat’s entrance door
  • repair your heating system and radiators (except properties that have a communal heating system)
  • carry out works to your wall and floor surfaces
  • decorate your flat, including the interior of any wooden framed windows.

All works must meet the current Building Regulations.

Our responsibility

We are responsible for repairing and maintaining:

  • the structure of the building
  • brickwork
  • roofing and high level works (soffits, fascias, guttering, chimneys, etc.)
  • drainage and chimney stacks
  • external decoration
  • internal communal areas (hallways and stairwells)
  • main entrance communal doors (including door entry systems)
  • mechanical and electrical equipment (lifts, CCTV, communal TV aerial)
  • communal windows (glass and frames)
  • windows frames to your home
  • floor and ceiling joist
  • damp works.

Please read the detail set out in your lease as responsibilities can vary, especially for windows and doors.

For more information about repairs, please go to our repairs pages.

To report a repair which is our responsibility, please phone 0300 373 3000.

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