Update: Our customer contact centre will be closed from 3pm on Friday 23 July and will reopen at 8am on Monday 26 July. If you have an emergency, please call us on 0300 373 3000 and our out of hours service provider will pick up your call. My Network Homes, online account for residents, will also be unavailable during this time. Find out more information about this.

Resident Group

We are committed to improving our services. To help us achieve this, we need to know that residents’ expectations are being met and maintained. Increasing communication between residents and Network Homes helps us to understand how residents feel about the services we provide and how we can improve them.Creating or joining a Resident Group is a great way to achieve this and is also an opportunity to get to know your community. 

Resident Groups has the same purpose as a Residents Association but offers more flexibility. 

Resident Groups 

Resident Associations 

  • Will have a Code of Conduct 
  • Will have a Code of Conduct and a formal constitution 
  • Will be a group of residents with a flexible structure and may be represented by ‘Community Ambassadors’. 
  • Will have a formal structure made up of a committee who will be democratically voted in at the first public meeting/AGM. 

 

  • Will define ‘who they are’, ‘what they do’ and ‘what they want to achieve’. 
  • Will have a committee who is proportionally representative of the leaseholders and tenants. 
  • They will meet regularly and communicate with residents on ideas, concerns and events. 
  •  An AGM every 12-15 months which is minuted. 
  • Able to apply for community initiatives funding via an application process. 
  • Able to receive funding from Network Homes and apply or community initiatives funding via an application process. 

If you're interested in forming a Resident Group, wish to know if there is one in your local area or want to find out more information, please contact us on Get.Involved@networkhomes.org.uk.