Our Contact Centre will be closed for training on Friday 12 August. If you have an emergency repair to report on Friday, our out of hours service will be available to help you so please call on 0300 373 3000. We will be back open as usual at 8am on Monday 15 August.

Annual report to residents

Every year we publish an annual report to residents, where you'll be able to find out how we did against our targets as well as our performance and achievements over each financial year.

Here you can find our annual reports to residents.

Most recent report

The annual report to residents 2020/21 is our most recent published report covering the financial year April 2020 to March 2021.

Some of the key highlights include starting work on building 364 new affordable homes; overall customer satisfaction level rose to 87.9% (2019/20: 85%); and 77.7% of residents surveyed reported they trust us as a landlord. We will continue to build on these successes for the year ahead.

There were some challenging aspects too and areas where we haven’t done so well this year. The number of repairs we completed on time was 88.7%, below our target of 95%, and we didn’t quite meet our target for satisfaction of overall repairs, which was 82.6% against a target of 85%. While the pandemic undoubtedly had an impact on our service delivery, there will be other learning points we will look for so we can improve next year.

You can read the full report below:

Safe Space

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