Annual report to residents
Every year we publish an annual report to residents, where you'll be able to find out how we did against our targets as well as our performance and achievements over each financial year.
Here you can find our annual reports to residents.
Most recent report
The annual report to residents 2019 is our most recent published report covering the financial year April 2018 to March 2019. Some of the key highlights include an increase in overall customer satisfaction to 88.3%, almost reaching our 90% target and achieving 82.8% for resident satisfaction with repairs against a target of 85%. We did exceed our targets in other areas such as reaching 92% for resident satisfaction with new home re-lets against a target of 82%, 3.96% rent arrears against a target of 4.25% and resolving 83.5% of enquiries at first contact which is above our 80% target.
You can read the full report below: