Repairs and maintenance
In this section, you'll find repairs information for SNG customers who live in the former Network Homes area (covering London and the East of England). If you are an SNG customer who lives in the former Sovereign area (South and Southwest England) please visit their website.
You may need to contact us from time to time about repairs or maintenance to your property or the surrounding area. Our Repairs team are dedicated to providing you with the best possible repairs service.
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Report a repairFind out how you can report a repair in a number of ways.
Report a repair -
How long will my repair take?The length of time your repair takes depends on the type of repair you need.
How long will my repair take? -
Repair responsibilitiesAs a tenant you have certain repair responsibilities in your home.
Who is responsible for the repair? -
Handy person serviceOur Handy Person team carries out maintenance and repairs to our key worker properties.
Handyperson service for key worker accommodation -
Contractors code of conductAt Network Homes we expect our contractors to respect our tenants, their homes and to behave professionally and appropriately at all times.
Our contractors -
Planned workWe have a programme of planned and cyclical work for all our properties.
Planned work -
Home improvementsYou may wish to improve your home - before you carry out any work on your home find out what your requirements are as a Network Homes tenant.
Improving your home -
Aids and adaptationsIn some instances, we may be able to support you with aids and adaptations to your home.
Aids and adaptations -
How we keep your home safeWe provide a number of important services to keep your home safe including fire safety, gas safety, water safety and electrical safety.
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