Service update - We continue to operate our services during the lockdown. We're following government guidance and advice to ensure your safety so please continue to give our contractors access to attend to repairs and complete safety checks.

Anti-social behaviour (ASB) is behaviour that causes annoyance, disturbance or distress to anyone else in the area.

You are responsible for making sure that you, the people living in your home, your visitors and your pets do not harass or cause a nuisance to others in or near your property. Near the property applies to neighbouring estates or properties, footpaths, roads, communal areas, stairs, lifts, landings, entrance halls and gardens.

Examples of nuisance and ASB include:

  • Shouting, screaming, swearing, drunkenness, making indecent or offensive gestures
  • Using or dealing drugs
  • Environmental nuisance including litter
  • Abandoned vehicles and frequently carrying out major repairs to vehicles
  • Pets/animal nuisance including aggression and barking
  • Graffiti
  • Excessive or persistent noise e.g. loud music or TV.

We do not deal with everyday domestic noise such as:

  • talking
  • babies crying
  • walking around
  • doors closing
  • flushing toilets
  • appliances.

Find out more about recognising ASB and what to do in our ASB Toolkit.

View the ASB Toolkit

Harassment is repeated behaviour that is deliberately intended to upset or harm another person, family or group of people.

Examples of harassment include:

  • Damage to property, for example, graffiti or vandalism
  • Verbal abuse and threats of violence
  • Violent acts
  • Domestic abuse
  • Hate crime.

We work with our residents and partners including the police and local authorities to deter and resolve nuisance and ASB in neighbourhoods.

If you experience anti-social behaviour, you should:

If you experience threatening behaviour or damage to your property, please contact your local police on 101, or report it to us. In an emergency call 999.

If you need more information on ASB, our policy outlines our approach to anti-social behaviour, including how we aim to prevent ASB, how we will intervene and how we will support our residents. 

Read the ASB policy

You can also find out more about recognising ASB and what to do in our ASB Toolkit.

View the ASB Toolkit

What is anti-social behaviour?
What is harassment?
What can you do?
Need more info on ASB? Our policy

If you need assistance out of hours, please visit the Metropolitan Police website and answer some questions which will tell you who to contact. 

You can call us the next day on 0300 373 3000.

In an emergency call 999 and for a non-emergency call 101. You can report crime anonymously by calling Crimestoppers on 0800 555 111.

If you are affected by noise such as loud music during the night, you should contact your local council's Environmental Health Team 

Mediation has proven to be a successful way of resolving disputes between neighbours.

Mediators are independent, impartial, confidential and non-judgmental people who aim to help others resolve their differences themselves.

So we can use it to monitor and measure the ASB and check how often it happens, so we can decide what action to take.

If you do not wish us to pass on your name to the person causing the issue, we will not tell them.

We will investigate all complaints or incidents reported to us.

Yes. Under the terms of your tenancy agreement, you are responsible for the behaviour of those who live with you and those visiting the property.

If your visitors or pets cause a nuisance or annoyance to other residents living in the area, your tenancy may be at risk.