FACEBOOK UPDATE: Our Facebook accounts for Network Homes and Network Homes sales have been compromised. We’re doing everything we can to liaise with Facebook and resolve this issue. Until then, please do not use our Facebook accounts to contact us and ignore any messages or post you may have received from our Facebook accounts from Thursday 28 September 2023. 

Who we are

On 1 October, Sovereign Housing Association and Network Homes came together as SNG (Sovereign Network Group). As one organisation we can invest more into building more new homes, maintaining existing homes and providing services to customers.

This website still contains all the key information for Network Homes customers or visit our new corporate website to find out more about the new organisation.

Our mission is to provide safe, secure and affordable homes for as many people as possible.

We have our foundational objectives which underpin all our work, and we have our strategic objectives which set our direction and focus for the next five years.

Our foundational objectives

The foundational objectives set out the fundamental aims that we need to deliver to have a strong and successful organisation and to achieve our mission.
We have three foundational objectives:

1. Provide good homes and reliable resident services

  • 70% tenant satisfaction as measured through the Tenant Satisfaction Measures Supporting measure.
  • 75% satisfaction with most recent repair.

2. Be a great place to work

  • Maintain above 90% colleague pride in Network Homes as a place to work.
  • Increase the proportion of colleagues who say they feel safe to speak.

3. Remain financially resilient

  • Achieve 20% operating margin.
  • Embedded Earnings Before Interest, Tax, Depreciation, Amortisation, Major Repairs (EBITDA MRI) – greater than 100% with ongoing golden rule compliance.

Our strategic objectives

We have three strategic objectives:

1. Strengthen residents’ trust in us

  • 60% of residents to say ‘I trust Network Homes to do what they say they will do’ as measured through tenant satisfaction measures.
  • Respond to 95% of complaints within the agreed service standard.

2. Improve our homes to be warmer, healthier and safer

  • Fewer than 1,000 homes with an EPC below C.
  • 100% compliance with the Decent Homes Standard.

3. Increase the number of homes available for people in housing need

  • Deliver as a minimum our GLA programme of 1,000 affordable homes to be started in London by March 2026.
  • Complete 3,314 homes.
Our foundational objectives
Our strategic objectives

Read our 5 Year Strategy - 2023-28

Find out more


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