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Please be aware that we are having technical problems with allpay, which we are looking into. If you wish to make a payment you will need to call 0300 373 3000 quoting your pay reference number. Sorry for the inconvenience caused.

Paying your rent

We aim to make paying your rent as easy as possible.

Your rent is due each week, in advance, unless you have agreed a different payment time with us, e.g. monthly payments, you have set up a direct debit or you are claiming full Housing Benefit.

If you pay your rent monthly, it is due on the 1st of each month. If you would prefer to pay your rent at a different time of the month to fit with your pay day, please contact us to arrange it.

Remember: Your rent account should be in credit at all times. You can request a rent statement at any time.

Your rent goes towards the cost of managing, maintaining, repairing and improving your home.

If you’re not happy with the services you receive from us, you can make a complaint.

Go to Contact Us form

Under Government rules, rents are calculated based on three things:

  1. the market value of the property compared with the national average of Registered Social Landlord properties;
  2. local average earnings compared with national average earnings; and,
  3. the size of the property based on the number of bedrooms.

Please read your Tenancy Agreement for more information about how your rent is calculated, including details about other charges such as heating or service charges.

Every year we review the amount of rent we charge.  If we decide to increase or change your rent, we will give you four weeks' notice.

If you have an Assured Tenancy, you can appeal against a rent increase through your local Rent Assessment Committee. You must appeal before the start date of the proposed new rent, and you must let us know that you’re doing it. Please visit the Citizens Advice Bureau website for more information

If you have a Secure Tenancy you can appeal directly to the Valuation Office Agency. You must appeal within 28 days of receiving the increase notification. Please visit the Valuation Office Agency’s website for more information

To find out whether you have an 'assured' or a 'secure' tenancy, please read your Tenancy Agreement.

What does my rent pay for?
How is my rent calculated?
Will my rent increase?

Changes to your rent and other charges

Watch our handy video if you've received a letter about changes to your rent and service charge. 

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