FACEBOOK UPDATE: Our Facebook accounts for Network Homes and Network Homes sales have been compromised. We’re doing everything we can to liaise with Facebook and resolve this issue. Until then, please do not use our Facebook accounts to contact us and ignore any messages or post you may have received from our Facebook accounts from Thursday 28 September 2023. 

Paying your rent

In this section, you'll find information about rent for SNG customers in the former Network Homes area (covering London and the East of England). If you are an SNG customer who lives in the former Sovereign area (South and Southwest England) please visit their website.

We aim to make paying your rent as easy as possible as one of your main responsibilities as a tenant is to pay your rent in full and on time.

Your rent is due each week in advance and it's important that arrears should not build up between payments. This means if you pay weekly then you should be one week in advance, if you pay four weekly you should be four weeks in advance and if you pay monthly then you should be one month in advance. This still applies if you are in receipt of Housing Benefit, Universal Credit or Discretionary Housing Payments. 

53-week rent year in 2024/25

There will be 53 Mondays in the 2024/25 financial year, which run from 1 April 2024 until 1 April 2025, with the last Monday on 31 March 2025. This means that there will be an additional week of rent to pay in the 2024/25 financial year.

This will affect all of our customers except for our customers who receive Housing Benefit. If you receive Universal Credit, and do not receive Housing Benefit, the Department for Work and Pensions will not cover the extra week of rent and you will need to pay it.

We recommend that customers pay a little bit extra with their regular rent payments to lessen the impact at the end of the financial year.

Click here for full details of the 53-week rent year

Rent increase

From April 2024, most rents will be increasing by 7.7%. This is in line with the Government’s guidelines which allow social housing providers to increase rents based on the Consumer Price Index (CPI) for September, plus 1%.

For rents that aren’t included in line with the Government's guidelines you will also see an increase. You can find out more about this below, but if you think you may struggle to pay, please contact us to arrange a payment plan.

If you pay your rent monthly, it is due on the first of each month. If you would prefer to pay your rent at a different time of the month to fit with your pay day, please contact us to arrange it.

Remember: Your rent account should be in credit at all times. You can request a rent statement at any time.

The rent you pay for your home is our main source of income. We use this money to carry out repairs and improvements to homes and neighbourhoods. As a social-purpose housing association, every penny we receive is reinvested into providing good, affordable homes, as well as services for residents.

Social rents are set by Government legislation which allows us to increase rents in line with the 2020 rent standard. We supported social housing rents increasing below the rate of inflation April 2023 to April 24 but the cost of maintaining homes has risen sharply and it’s important that we can continue to invest in modernising and improving our existing homes, while building much needed new affordable housing.

The 2020 Rent Standard allows social rents to increase every 12 months from April 2020 until March 2025 by 1% plus the Consumer Price Index (CPI). The relevant CPI measure is taken from September the previous year. 

This means your rent will go up by 7.7%. 

CPI shows how the price of goods and services are increasing, and is commonly known as inflation or the cost of living. As prices increase, each pound we receive in rent becomes less valuable because it pays for fewer goods and services. We’re committed to providing high-quality homes and services so to keep doing this we’ve decided to increase rents in line with CPI.

You can find out more about CPI on the Office for National Statistics’ website.

If you receive Housing Benefit or housing cost payments through Universal Credit to pay for your rent, you must let them know if there's any changes such as an increase or decrease in rent charges. If you're rent has increased, you might be able to get extra money to pay for it.

What to do if you receive Housing Benefit

Tell the housing team at the council about the increase before it starts and give them a copy of the rent increase letter from us. You can do this by visiting your local council office or website.

What to do if you receive housing cost payments through Universal Credit

You'll need to log into your Universal Credit online account to report the changes to your rent. You can follow the example below for a guide on how to update this information in your online account.

Log into your universal credit journal and click ‘to-do list’

1. Date of change

When asked if your housing cost change, select answer option 'Yes'.

Date of change section showing change on 3 April 2023

2. Rent

When asked if you're still charged weekly for your rent, select the answer option 'Yes' and then enter your new rent (not including service charges, if any) when asked for your new rent payment per week.

Changes to rent screenshot

3. Eligible service charges

Under eligible services you'll be asked if you're still charged weekly for your service charge. select the answer option 'Yes'.

Changes to service charge screenshot

If you do not pay service charges, type £00.00.

If you pay service charges, enter the total amount of the eligible service charges (not including the rent charge). Individual water and heating is usually ineligible. If you are unsure, give us a call on 0300 373 3000 and we will confirm if you have any ineligible charges within the service charges for your home.  

If you live in an Intermediate Rent property your rent will also go up by 7.7%. Tenants who live in London Living Rent and SmartRent properties (which are let at below market rents but are higher than social rents) will see a 6.7% rise which is in line with September 2023 CPI. Shared Ownership rent rises in April will be based on individual lease terms.

If you already pay us by direct debit, you don’t need to do anything. We’ll automatically amend your direct debit to the new amount. You’ll get a letter to confirm your new schedule of payments. If you pay by standing order, you’ll need to tell your bank that the amount has changed. You can check that this has been done by looking at your bank statement.

We know many households are facing financial pressures because of rising prices and energy bills.

We offer a range of support services for residents including:

  • welfare and benefits advice
  • emergency financial support through our charitable fund
  • employment and training opportunities. 

If you think you're going to struggle to pay your rent, let us know as soon as possible. It’s better to deal with the problem straight away rather than letting rent arrears build up.

Our Income Team is here to help you. You can e-mail them at: customerservice@networkhomes.org.uk. We also have an area dedicated to cost of living help on our website. 

You may be able to get financial help from your local council. Get in touch with their housing benefit team. You can also get free, confidential advice on how to manage debt from:

The rent increase will enable us to do more – such as upgrading more homes, building new ones and creating community projects that improve people’s lives.

Your service charge is calculated separately. Service charges are based on the cost of providing the communal facilities that you use. Your service charge is included as a separate itemised amount in your rent increase letter.

If you have a question that’s not covered in this booklet, you can contact us via our website or by email at customerservice@networkhomes.org.uk.

Why is my rent going up?
How has the rent increase been calculated?
What is CPI and why use it
Will my Housing Benefit or Universal Credit payment cover the change in my rent?
What about other rents (Intermediate Rent, SmartRent and London Living Rent)?
What do I do if I pay by direct debit or standing order?
I’m worried about the increase – how can I get help?
How will the rent increase be spent?
Does this affect my service charge?

Find out how we set our rents 

Ways to pay your rent

Worried about paying your rent?


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