My Network Homes help
Before you can use the online services you need to register your account. You’ll need to use your customer reference number, your unique PIN which we send to you and an email address to create your My Network Homes account. Once you have all three of these, you can set up your account using the 'register now' button below. Please contact us if you would like to set up your My Network Homes account so we can send you your customer reference number and PIN:
If you've already registered your account, you'll just need to use your email address and the secure password you created to login.
If you have a question about My Network Homes, please check our frequently asked questions below. If you do not see the answer to your question, please contact us on 0300 373 3000, at email@example.com or through our contact us form.
Help with registering or accessing your account
Register your account
Before you can access your My Network Homes account, you need to register for the service.
You’ll first need your email address, first name, surname and post code. Your email address must match the email we have on our system, so please use the one you provided. If you are unsure what email we have for you, or if you want to update your contact details, please contact us.
Once you enter your email address, you will see a button that says, “send verification code”. The verification code is sent to your email to ensure you are the one in control of the email address we have on our system. This also protects your information and data. Once you've verified your email address, you're ready to register your account!
Already registered your account?
Once you've registered your account, you'll just need to sign in to access our online services using your email address and the secure password you created when you registered.
Only the main tenant listed on the tenancy agreement for the home can register for the service and use the full features.
Updated 11 November 2020
From the 1 May, people who have a tenancy with Network Homes can register and set up an account. Only the main tenant on the tenancy agreement can register for a My Network Homes account and use the full online services.
Please note: My Network Homes is currently not available to leaseholders, SharedOwners or tenants in SmartRent properties with Network Homes.
When you're on the My Network Homes sign page, please click on 'Forgotten password?' and enter your email address. We'll then send you an email with a link to reset your password.
If your account was locked because you entered the incorrect login details, your account will be automatically unlocked after 1 hour and you can try again. Alternatively, call us on 0300 373 3000 for help unlocking your account.
Help with using your My Network Homes account
Once you've signed into your account, you can update your contact information on your profile page. you can access your profile by clicking on the arrow next to your name on the main page. If you need to change your name, address or email address, please call our Customer Service Team on 0300 373 3000.
We will always try to contact you by your preferred method of contact, however there are times when we may need to contact you urgently so will need to call you.
Information about your tenancy including your tenancy reference, the start date, type and status of your tenancy as well as your tenure type will be available to view under ‘My Tenancies’. You can access it by clicking on the arrow next to My Info on the main page.
You can view your rent account balance on the My Account page which you can be access by clicking on the arrow next to My Info on the main page.
You can make a payment online at any time using the Make a payment button on the My Account page. Please note, when you select the Make a payment button, you’ll be redirected to Allpay, our third-party payment service, to make a payment.
Please allow 48 hours for any payments to be reflected on your account. If the balance is still incorrect after 48 hours please contact our Customer Service Team on 0300 373 3000.
You can find the expiry date of your Gas Safety Certificate on the Tenancy Details page under Property details. You can be access this page by clicking on the arrow next to My Info on the main page, selecting My Tenancies and then selecting Details.
To raise an emergency repair in your property or communal areas, please call our Customer Service Team on 0300 373 3000.
You can view the information about repairs you have reported to us in the last year on the Your Repairs page which you can be access under Repairs.
If your account is in the credit, you will not be able to make a payment online. The 'Make a payment' button is only active when you have a payment to make.
We understand that you may want to have credit on your account so we're working on improving this feature to allow you to make an online payment even if you have no outstanding charges to pay.