Problems with our phone lines

Due to our contact centre currently working remotely we’re experiencing some technical issues that may affect the quality of the telephone line. We’re working hard to fix this and we thank you for your patience and understanding. You can still complete our contact us form or email us if you need to get in touch with us.

Homeowners: leaseholders and shared owners

As a leaseholder or shared owner, your property is managed by our leasehold services team.

In this section you can find out about our services and your rights and responsibilities.

You will also find information about how we deal with defects in new properties, service charges, repairs and maintenance and how you can extend your lease or buy more shares of your shared ownership property.

Go to: 

Your responsibilities as a leaseholder

Newly built homes and repairs

Service charges and ground rent

Service charges, major works and long-term agreements

Insurance details

Extending your lease and buying the freehold

Buying more shares in your home

Selling your home

Subletting your home

Air bnb - know what you should and what you shouldn't

Right to Manage