Service update - We continue to operate our services during the lockdown. We're following government guidance and advice to ensure your safety so please continue to give our contractors access to attend to repairs and complete safety checks.

Support with building safety work costs

We will continue to do all we can to access funding for essential safety work to your building. But legally we may be obliged to require leaseholders to pay towards the costs of this work which we know might be substantially more than their usual annual service charge.

So, to help support leaseholders and shared owners stay in their homes and manage their payments, we have obtained a licence from the Financial Conduct Authority (FCA) to enable us to offer an interest free credit option arrangement to those affected. We can also offer free debt advice.*

We're still in the process of setting this service up which should be up and running in early 2021. We'll be adding further details in this section in the coming weeks.

*FCA consumer credit arrangements are regulated by the FCA and any complaints arising from these arrangements by the Financial Ombudsman Service; Network Homes Limited, reference number FRN 919890, is authorised to provide Limited Permission lending and debt counselling on a not for profit basis. Details of our FCA permissions can be found on the Financial Services Register.

More information